Reviews of DropCar Parking NYC

By: DropCar App

List of user reviews and ratings for DropCar Parking NYC

Total ratings

3.20 (Rating count: 9)

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User Reviews

Recent rating average: 2.70

All time rating average: 3.20

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46% (23)

Date	Author	Comment
2025-09-10	Tr*****	👎
👎
2025-06-02	Je*****	Paid for a monthly garage. Went through hassle of paperwork, moving car, etc. Showed up at new garage and they told me it was overcrowded and they couldn’t take me. Phone number DropCar provided is out of service. Nobody responds to emails. Not worth the tiny savings
Paid for a monthly garage. Went through hassle of paperwork, moving car, etc. Showed up at new garage and they told me it was overcrowded and they couldn’t take me. Phone number DropCar provided is out of service. Nobody responds to emails. Not worth the tiny savings
2024-02-28	jl*****	Seems like at some point , the all got updated and does not allow you to use your password manager or paste a password in. I’ve given up on logging in
Seems like at some point , the all got updated and does not allow you to use your password manager or paste a password in. I’ve given up on logging in
2024-01-03	df*****	Lot damaged my car and denies responsibility. I pay Dropcar but they claim no responsibility either. Great rate but beware….
Lot damaged my car and denies responsibility. I pay Dropcar but they claim no responsibility either. Great rate but beware….
2023-12-04	Ro*****	Flawless process to get my account set up and great discounts on parking.
Flawless process to get my account set up and great discounts on parking.
2023-05-14	ti*****	We were out of town when the city shut down our parking garage with no notice - following the collapse of a garage from the same owner a few weeks ago. Without us having to do anything, dropcar arranged a new spot for us a few blocks up the street and sent e-mail confirmation and called us to make sure we knew about the arrangements. Afterwards they called to follow up with longer term options. Very proactive, I did not expect it
We were out of town when the city shut down our parking garage with no notice - following the collapse of a garage from the same owner a few weeks ago. Without us having to do anything, dropcar arranged a new spot for us a few blocks up the street and sent e-mail confirmation and called us to make sure we knew about the arrangements. Afterwards they called to follow up with longer term options. Very proactive, I did not expect it
2022-06-13	DE*****	Getting started is a little confusing, especially if you try to book on the weekend It’s impossible to get an issue addressed quickly. Their phone number goes directly to voicemail. If you have an issue on the weekend, they’re not getting back to you until Monday via email. The fact that a certain garage requires me to print out paperwork was not explained before booking the parking space. All this could be cleared up with a 5 min phone call. Giving them another try…
Getting started is a little confusing, especially if you try to book on the weekend It’s impossible to get an issue addressed quickly. Their phone number goes directly to voicemail. If you have an issue on the weekend, they’re not getting back to you until Monday via email. The fact that a certain garage requires me to print out paperwork was not explained before booking the parking space. All this could be cleared up with a 5 min phone call. Giving them another try…
2021-09-30	ZA*****	After a year, I was informed that my garage was no longer working with DropCar. However the app allowed the garage to be rebooked the day before the year was over. My card was charged. I had to make an appointment with drop car customer service to have them call me (customer service is very hard to get BTW). The rep got defensive, telling me that they no longer work with my garage and they booked it as a “glitch”. If your app has a glitch, it isn’t really MY fault. You’d think after a year, they would maybe do something about it. Alas, no. So now, I have to find a new garage, tonight. Certainly not using DropCar. Bait and switch. Bad service.
After a year, I was informed that my garage was no longer working with DropCar. However the app allowed the garage to be rebooked the day before the year was over. My card was charged. I had to make an appointment with drop car customer service to have them call me (customer service is very hard to get BTW). The rep got defensive, telling me that they no longer work with my garage and they booked it as a “glitch”. If your app has a glitch, it isn’t really MY fault. You’d think after a year, they would maybe do something about it. Alas, no. So now, I have to find a new garage, tonight. Certainly not using DropCar. Bait and switch. Bad service.
2021-05-26	Ha*****	DropCar has been an amazing! Their customer service goes way beyond the app. They go above and beyond and really accommodating. Super refreshing to talk to real people with solutions and customer experience top of mind.
DropCar has been an amazing! Their customer service goes way beyond the app. They go above and beyond and really accommodating. Super refreshing to talk to real people with solutions and customer experience top of mind.
2021-02-09	Iv*****	I originally signed up using a Google account when I had a Google Pixel. This app does not allow you to do that. can you guys place that option for this app?
I originally signed up using a Google account when I had a Google Pixel. This app does not allow you to do that. can you guys place that option for this app?