Zipjet powered by Laundryheap

£1200 worth of clothing ruined as this incompetent company machine washed 8 items of dry clean only clothing. I had to threaten legal action in order to be compensated for my loss and after 6 months and countless emails, I received just a fraction of the value of the items destroyed. Many of the items I had only worn once or twice. They also delivered me a bag of someone else’s sheets and towels instead of my own clothes. They arrived early, they arrived late. The customer service team told me on 4 separate occasions I would be compensated and funds were not remitted. Something is going seriously wrong with the leadership in this organisation. Support your local dry cleaner and save yourself a headache.

Ever since zip jet merged with Laundre app… It’s been a mess… I used to be able to depend on Zipjet and I absolutely loved the service, but I have to say now the app is just more difficult to navigate. I didn’t get my dry cleaning back for a period of three weeks at one point, nobody answered the phones or responded to my emails… It’s going to take some time for me to gain their trust back but for right now I would tell nobody to use this app

They finally returned my items after holding them hostage for over a week. I’ve had to call them multiple times, each time waiting on hold for what seemed like an eternity. Every person I spoke to was nice, but they kept rescheduling the delivery randomly. It really seemed like they had no idea where my stuff was. In the end an AddisonLee driver delivered them. I’m so happy they delivered my clothes I am never letting them take my items again. It is definitely convenient, but when something goes wrong you are screwed. Just go to the local cleaner and keep them in business. At least you can yell at them in person if they mess up.