ihateironing: Laundry Service

Picked up my clothes on time, then never returned them. Delayed 24 hours, missed delivery, no updates, and the tracker was wrong. Support offered a $10 credit instead of telling me where my clothes were. Do not use.

ihateironing always handles my items with care. Their customer service team and delivery drivers put customer needs first and always make sure my items are in the condition I asked for. I use this service every week and love how convenient it is and how many different services they can do for one company.

I used to absolutely love this company/service and then it went downhill in my experience, particularly with expensive dry-clean-only items getting washed and damaged on multiple occasions. On the last occasion, I sent the clothes back for an “inspection” that they required before they would move forward with any sort of resolution. I was effectively ghosted; the clothes, worth over $1000 in total, are missing and I’ve sent over 5 unanswered messages checking in since November 2025. I had been a loyal customer until then (despite damage happening previously as well) and this time last year I would’ve sworn by this app, but now I would tell anyone to stay away.