ihateironing: Laundry Service

I am extremely disappointed with my recent order. Several items were returned with significant pink discoloration that was not present when the garments were collected. The affected items include multiple white and light-colored pieces, and the damage appears consistent with color transfer during cleaning or processing. Based on the replacement cost of the damaged items, the value of the clothing ruined exceeds $300. I have photographs documenting the damage. In addition to the damaged clothing, the delivery experience was unacceptable. The order was not delivered to my apartment door, and I received no notification that it had arrived. Instead, it was left unattended in the building lobby where it could have easily been lost or stolen. I trusted ihateironing with these garments because I expected professional care and handling. Instead, I received damaged clothing and a delivery process that fell well below reasonable expectations. I am requesting: • A full refund for the service • Compensation for the damaged clothing (replacement value exceeds $300) • An explanation of how this occurred and what steps will be taken to prevent it from happening again I have photographs of the damaged garments and can provide any additional information required to process this claim. I look forward to your prompt response and resolution.

Picked up my clothes on time, then never returned them. Delayed 24 hours, missed delivery, no updates, and the tracker was wrong. Support offered a $10 credit instead of telling me where my clothes were. Do not use.

ihateironing always handles my items with care. Their customer service team and delivery drivers put customer needs first and always make sure my items are in the condition I asked for. I use this service every week and love how convenient it is and how many different services they can do for one company.