Reviews of Premier Series™ Adjustable Bed

By: Leggett & Platt App

List of user reviews and ratings for Premier Series™ Adjustable Bed

Total ratings

1.80 (Rating count: 13)

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Review summary

Reviews consistently complain about reliability and connectivity: the Bluetooth pairing often fails and the app doesn’t recognize the bed, crashes are common after iOS updates, and users must unplug/replug to regain function. Missing or non-working under-bed light/auto-sense features, plus poor multi-bed support (no independent control and risk of cross-pairing) compound the problems. While early versions reportedly worked better, current software is unstable and frustrating for many users.

Pros

Early versions of the app worked well (e.g., the old Prodigy 2 app).
Initial bed/app operation was reliable for some users when first purchased/used.

Cons

Persistent Bluetooth pairing/unrecognized bed issues even when Bluetooth is on.
Frequent crashes and instability, especially after iOS updates (e.g., iOS 15, 15.4; newer iPhones).
Need to unplug/replug the bed to reconnect, which is inconvenient and common.
Under-bed light sensor/auto-sense feature missing, removed, or not functioning as advertised.
Poor support for multi-bed setups: two iPhones struggle to control separate beds, with no reliable manual controller and frequent cross-bed pairing issues.

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User Reviews

Recent rating average: 1.30

All time rating average: 1.80

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58% (7)

Date	Author	Comment
2025-06-16	Km*****	I had the old prodigy 2 app and it worked great, but when I bought a new phone, that was no longer an option. I’ve tried multiple times to use this app, but it won’t recognize my bed! It’s connected to Bluetooth on my phone but the app doesn’t recognize it.
I had the old prodigy 2 app and it worked great, but when I bought a new phone, that was no longer an option. I’ve tried multiple times to use this app, but it won’t recognize my bed! It’s connected to Bluetooth on my phone but the app doesn’t recognize it.
2022-03-17	13*****	This app has always preformed poorly. dropping connection, connecting to the wrong bed, etc… But since ios 15 the app has been a complete waste… timers & alarms broken not to mention you can’t even access favorite positions anymore. got even worse w/ ios 15.4.
This app has always preformed poorly. dropping connection, connecting to the wrong bed, etc… But since ios 15 the app has been a complete waste… timers & alarms broken not to mention you can’t even access favorite positions anymore. got even worse w/ ios 15.4.
2021-05-28	AA*****	Largest bedding company in the US and they can’t make a decent app. I am constantly having to unplug and plug in my bed so that the app will pair. Then anything, and i mean anything effects the “automatic features” so I’m constantly plugging and unplugging to the point where i had to buy a remote controlled device at Ikea that turns on and off the power to the bed. It’s asinine that in this age of technology Leggett&Platt has this inadequate technology.
Largest bedding company in the US and they can’t make a decent app. I am constantly having to unplug and plug in my bed so that the app will pair. Then anything, and i mean anything effects the “automatic features” so I’m constantly plugging and unplugging to the point where i had to buy a remote controlled device at Ikea that turns on and off the power to the bed. It’s asinine that in this age of technology Leggett&Platt has this inadequate technology.
2021-04-19	Dd*****	I’ve had this bed for four years and I’ve always had a problem of having to unplug and replug the beds back in to reconnect the Bluetooth to the app. This app is horrible! I would think that after all these years of peoples complaints they would finally get their act together an update their app now, instead of from four years ago. I have to unplug and replug the beds back in at least 10 times a week... this is ridiculous
I’ve had this bed for four years and I’ve always had a problem of having to unplug and replug the beds back in to reconnect the Bluetooth to the app. This app is horrible! I would think that after all these years of peoples complaints they would finally get their act together an update their app now, instead of from four years ago. I have to unplug and replug the beds back in at least 10 times a week... this is ridiculous
2020-12-17	On*****	When I first bought the bed about 4 years ago, the app worked well. Then, it started crashing and I was told that the light under the bed needed to be disabled to get back to working order. While I didn’t consider that feature a necessity, I was disappointed that it had to be removed to make the app work. Since the bed was still under warranty, they sent someone to disable the light. The app worked fine for a while, until it started crashing once in a while. I discovered that pulling the electric plug out and then back again solves the problem. It was annoying, but tolerable, considering the infrequency of the app crashing. But since I upgraded to an iPhone 12, it crashes more frequently. It still gets fixed by unplugging and replugging, but having to get out of bed and do that late at night, when I’m exhausted, has become a real hassle. I hope Legget and Platt fixes this app soon or their reputation will be shot by all these bad reviews and they’ll be out of business.
When I first bought the bed about 4 years ago, the app worked well. Then, it started crashing and I was told that the light under the bed needed to be disabled to get back to working order. While I didn’t consider that feature a necessity, I was disappointed that it had to be removed to make the app work. Since the bed was still under warranty, they sent someone to disable the light. The app worked fine for a while, until it started crashing once in a while. I discovered that pulling the electric plug out and then back again solves the problem. It was annoying, but tolerable, considering the infrequency of the app crashing. But since I upgraded to an iPhone 12, it crashes more frequently. It still gets fixed by unplugging and replugging, but having to get out of bed and do that late at night, when I’m exhausted, has become a real hassle. I hope Legget and Platt fixes this app soon or their reputation will be shot by all these bad reviews and they’ll be out of business.
2020-03-06	Ja*****	My bed is sat upright and the app refuses to connect. Now I have a $2,500 piece of junk until I can find an old phone or tablet to use to connect and fix my bed. This is absurd.
My bed is sat upright and the app refuses to connect. Now I have a $2,500 piece of junk until I can find an old phone or tablet to use to connect and fix my bed. This is absurd.
2017-02-23	Ro*****	Phone assistance of no help either
Phone assistance of no help either
2016-05-27	Ct*****	Why does your app need the pin to unlock your phone?
Why does your app need the pin to unlock your phone?
2015-09-29	Bl*****	9-29-15 The software is NOT compatible with Apple iOS 9 which has just been released. Leggett & Platt is not very helpful & they don't know who or if any one will be updating the app. Will give this app more stars when the under bed light sensor works. Also need a way to reset the default settings for zero gravity, TV and sleep on the tablet back to the original settings. Update 8-17-15 spoke to Leggett & Platt. They will not be updating the software & will not add the light sensor feature as described in their marketing brochure.
9-29-15 The software is NOT compatible with Apple iOS 9 which has just been released. Leggett & Platt is not very helpful & they don't know who or if any one will be updating the app. Will give this app more stars when the under bed light sensor works. Also need a way to reset the default settings for zero gravity, TV and sleep on the tablet back to the original settings. Update 8-17-15 spoke to Leggett & Platt. They will not be updating the software & will not add the light sensor feature as described in their marketing brochure.
2015-06-06	Lo*****	Have been struggling with using this app with a dual twin king configuration for about 9 months now. Using two iPhones to independently control each bed frame is not very well implemented and THERE IS NO MANUAL CONTROLLER, so you are stuck with this app. The biggest problem is in keeping the phones paired with the correct bed. The Bluetooth is constantly getting confused between the two beds and the app seems to respond by automatically setting up a new bed setting FOR THE OTHER BED. This needs some serious work people, yet the app is still at 1.0.0 rev level. There are bugs in the app user interface such as sticky controls for example that could be fixed if nothing else. This is a serious investment and we have been left high and dry by the app developer. Apple please post this, people need to know!
Have been struggling with using this app with a dual twin king configuration for about 9 months now. Using two iPhones to independently control each bed frame is not very well implemented and THERE IS NO MANUAL CONTROLLER, so you are stuck with this app. The biggest problem is in keeping the phones paired with the correct bed. The Bluetooth is constantly getting confused between the two beds and the app seems to respond by automatically setting up a new bed setting FOR THE OTHER BED. This needs some serious work people, yet the app is still at 1.0.0 rev level. There are bugs in the app user interface such as sticky controls for example that could be fixed if nothing else. This is a serious investment and we have been left high and dry by the app developer. Apple please post this, people need to know!