Sentara Health Plans

Name: Sentara Health Plans
Rating: 4.4 (1189 reviews)
Author: Sentara Healthcare

By: Sentara Healthcare App

Health & Fitness

Overview

Version:

17.3.2

Last updated: 2026-07-17

Ranking

#51,984 ▼ 63

Overall

Features & Capabilities

The Sentara Health Plans mobile app (formerly Optima Health) provides secure, convenient on-demand access to your health plan information—wherever you are. The latest version adds features to help you find care, view benefits, and manage personalized wellness tools, all in one secure place.

Key capabilities include finding doctors and urgent care centers, viewing coverage and claims details (in-network expenses, deductibles, and balances), viewing and emailing member ID cards, updating your profile and contact preferences, and managing how you communicate with Sentara. Note: you must be a Sentara Health Plans member to use the secure features. Sentara Health Plans serves Virginia with a broad provider network.

User Growth & Download Statistics

App Privacy & Security Education Navigation & Mapping

By:

Sentara Healthcare

Rating:

4.40

(1,189) 1 new ratings

Version:

17.3.2 Last updated: 2026-07-17

Version code:

889132515

Creation date:

2014-04-14

Compatible devices:

Size:

74.74MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-08

Compare stats and ranking:

Ranking

# 51,984 ▼ 63

Other platforms

Sentara Health Plans (v17.4.0)

114,680 3.08

(749)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Sentara Healthcare

Apple Apps Store

https://apps.apple.com/us/app/sentara-health-plans/id853146367

User Reviews

Users report the Sentara Health Plans iOS app as unreliable and hard to use. Recurrent issues include crashes/spinning load times, inability to pay premiums, broken doctor searches with outdated results, and data not persisting across screens. Navigation/design flaws and slow or unhelpful customer service are also common. While some can view their card, coverage, and claims, the overall experience is marred by performance and data integrity problems.

Pros

View card, coverage, and claims in the app.
App exists for Sentara health plans and is accessible.
The app's features are well meaning (design intent) despite issues.

Cons

App crashes or fails to load repeatedly, making core functions unusable.
Premium payments cannot be completed in the app; service is often unavailable.
Doctor search/find-a-doctor feature is broken, with outdated or wrong in-network results.
Data entry is not persisted across screens, requiring retyping of member/dependent information.
Customer service is slow, unhelpful, and difficult to reach.

Recent reviews

This app is about the worst ever. Cannot pay premium, find a doctor or providers, get personal health record, personal health assessment, wellness tools, view care plan, and cannot change primary care physician. None of those items have ever worked on this app and they don’t even work on their website. Always says this service is unavailable. Useless! Worst of all this app has had these flaws for a long time and they never get fixed!

by gt*****, 2026-08-03

When searching for a doctor, you will noticed that the “BACK” button is broken as it will take you back to the homepage and you will lose all of your filter inputs. Annoying to retype and reselect every time I look at a different doctor’s information page.