Sentara Health Plans

Name: Sentara Health Plans
Rating: 4.4 (1186 reviews)
Author: Sentara Healthcare

By: Sentara Healthcare

Health & Fitness

Features & Capabilities

The Sentara Health Plans mobile app (formerly Optima Health) provides secure, convenient on-demand access to your health plan information—wherever you are. The latest version adds features to help you find care, view benefits, and manage personalized wellness tools, all in one secure place.

Key capabilities include finding doctors and urgent care centers, viewing coverage and claims details (in-network expenses, deductibles, and balances), viewing and emailing member ID cards, updating your profile and contact preferences, and managing how you communicate with Sentara. Note: you must be a Sentara Health Plans member to use the secure features. Sentara Health Plans serves Virginia with a broad provider network.

User Growth & Download Statistics

App Privacy & Security Education Navigation & Mapping

By:

Sentara Healthcare

Rating:

4.40

(1,186)

Version:

17.3.0 Last updated: 2026-05-17

Version code:

885639027

Creation date:

2014-04-14

Compatible devices:

Size:

67.79MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 55,211 ▲ 7

Other platforms

Sentara Health Plans (v17.3.0)

112,613 3.16

(745)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Sentara Healthcare

Apple Apps Store

https://apps.apple.com/us/app/sentara-health-plans/id853146367

User Reviews

Users report the Sentara Health Plans iOS app as unreliable and hard to use. Recurrent issues include crashes/spinning load times, inability to pay premiums, broken doctor searches with outdated results, and data not persisting across screens. Navigation/design flaws and slow or unhelpful customer service are also common. While some can view their card, coverage, and claims, the overall experience is marred by performance and data integrity problems.

Pros

View card, coverage, and claims in the app.
App exists for Sentara health plans and is accessible.
The app's features are well meaning (design intent) despite issues.

Cons

App crashes or fails to load repeatedly, making core functions unusable.
Premium payments cannot be completed in the app; service is often unavailable.
Doctor search/find-a-doctor feature is broken, with outdated or wrong in-network results.
Data entry is not persisted across screens, requiring retyping of member/dependent information.
Customer service is slow, unhelpful, and difficult to reach.

Recent reviews

When searching for a doctor, you will noticed that the “BACK” button is broken as it will take you back to the homepage and you will lose all of your filter inputs. Annoying to retype and reselect every time I look at a different doctor’s information page.

by Je*****, 2026-05-14

Not well thought out or tested Buttons with dark green lettering on dark blue background No ability to reference my data in different parts of the same app For example, schedule a virtual visit for a dependent. All the dependent’s info has to be retyped even though it’s all there in a different screen of the same app. Including finding the member number- all that data lost while going to a different screen of the same app. Have to write it down on paper before going back to the virtual visit and having to enter it all again. Finding and switching doctors doesn’t work Needs better design, integration and testing

by ju*****, 2026-03-21

Just started my health insurance through work, started the app and they gave me a primary care provider, the one given isn’t a primary care provider and neither is the 15 numbers I called trying to find a Dr to be MY Dr. This is exactly why men stay silent and die at work!