Pollo Tropical

Name: Pollo Tropical
Rating: 4.8 (42663 reviews)
Author: Fiesta Restaurant Group, Inc

By: Fiesta Restaurant Group, Inc

Order! Enjoy! Get Rewarded!

Features & Capabilities

Download the Pollo Tropical app to maximize your dining experience. Sign up for MyPollo! rewards to earn points and redeem rewards, including a TropiChop bowl after your first purchase. The extension lets you browse the menu, place orders for in-store pickup or delivery, and stay updated with new items and events.

Key features include location search by zip code, menu browsing, guest checkout or MyPollo! signup, flexible pickup/delivery, saving favorites for quick re-ordering, and push notifications for exclusive offers and new menu items.

User Growth & Download Statistics

App Shopping Marketing

By:

Fiesta Restaurant Group, Inc

Rating:

4.80

(42,663) 7 new ratings

Version:

26.5.2026050801 Last updated: 2026-05-15

Version code:

885527095

Creation date:

2014-03-01

Compatible devices:

Size:

142.44MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-06

Compare stats and ranking:

Ranking

# 6,761 ▼ 20

Other platforms

Pollo Tropical (v26.3.2026050801)

364,106 4.27

(12,335)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Fiesta Restaurant Group, Inc

Apple Apps Store

https://apps.apple.com/us/app/pollo-tropical/id825100357

Website:

https://www.pollotropical.com/

User Reviews

User reviews reveal repeated issues with the Pollo Tropical app: orders frequently arrive incomplete or with missing items, and pickup or delivery times are often delayed or not ready. Several customers report rude staff and a disconnect between online orders and in-store service. Loyalty rewards and promos fail to post or apply, and refunds or complaints are hard to navigate. A few store-specific positives exist, but reliability and support concerns are dominant.

Pros

The app is user-friendly.

Cons

Missing items or incomplete orders.
Significant delays and orders not ready at pickup.
Rude or unhelpful staff at multiple locations.
Rewards and promotions not applying or points not being earned.
Refunds and customer support are difficult to navigate, with limited options to report issues or cancel orders.

Recent reviews

The West Kendall store at 162 Ave and 88th st always missing items. Bad service

by Le*****, 2026-05-26

No matter how far in advance the online order is placed, IRS never ready by the pick up time. Ten minutes later and I’m still waiting. It’s not the employees, but understaffed.

by Mi*****, 2026-05-20

Rewards on cart doesn’t work. Error message “There was an error retrieving your loyalty card”. Also the cart cannot be retrieved if you exit momentarily.