Features & Capabilities

Download the Pollo Tropical app to maximize your dining experience. Sign up for MyPollo! rewards to earn points and redeem rewards, including a TropiChop bowl after your first purchase. The extension lets you browse the menu, place orders for in-store pickup or delivery, and stay updated with new items and events.

Key features include location search by zip code, menu browsing, guest checkout or MyPollo! signup, flexible pickup/delivery, saving favorites for quick re-ordering, and push notifications for exclusive offers and new menu items.

User Growth & Download Statistics

By:
Fiesta Restaurant Group, Inc
Rating:
4.80
(42,663)
7 new ratings
Version:
26.5.2026050801 Last updated: 2026-05-15
Version code:
885527095
Creation date:
2014-03-01
Compatible devices:
Size:
142.44MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-06
Compare stats and ranking:

Ranking

Other platforms

Android
Pollo Tropical (v26.3.2026050801)
364,106 4.27 (12,335)

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Fiesta Restaurant Group, Inc
Apple Apps Store
https://apps.apple.com/us/app/pollo-tropical/id825100357
Website:
https://www.pollotropical.com/

User Reviews

User reviews reveal repeated issues with the Pollo Tropical app: orders frequently arrive incomplete or with missing items, and pickup or delivery times are often delayed or not ready. Several customers report rude staff and a disconnect between online orders and in-store service. Loyalty rewards and promos fail to post or apply, and refunds or complaints are hard to navigate. A few store-specific positives exist, but reliability and support concerns are dominant.
Pros
  • The app is user-friendly.
Cons
  • Missing items or incomplete orders.
  • Significant delays and orders not ready at pickup.
  • Rude or unhelpful staff at multiple locations.
  • Rewards and promotions not applying or points not being earned.
  • Refunds and customer support are difficult to navigate, with limited options to report issues or cancel orders.
Recent reviews
The West Kendall store at 162 Ave and 88th st always missing items. Bad service
by Le*****, 2026-05-26

No matter how far in advance the online order is placed, IRS never ready by the pick up time. Ten minutes later and I’m still waiting. It’s not the employees, but understaffed.
by Mi*****, 2026-05-20

Rewards on cart doesn’t work. Error message “There was an error retrieving your loyalty card”. Also the cart cannot be retrieved if you exit momentarily.
by Ma*****, 2026-05-18
View all user reviews ›

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