TrustYou

Name: TrustYou
Rating: 4 (19 reviews)
Author: TrustYou GmbH

By: TrustYou GmbH

The power to listen

Features & Capabilities

TrustYou is the all-in-one guest feedback platform delivered as a Chrome extension for hoteliers. It lets you engage with travelers, manage reviews across multiple hotels, read guest satisfaction surveys, and reply directly from a single inbox while you're on the go. Core areas include Review Management, Reputation Analysis, and Live Experience.

Track performance with semantic-category insights, benchmark against competitors, and spot trends with NPS. Stay connected with guests via real-time messages, push notifications, and team chat, all within a refreshed dashboard designed for quick KPI viewing. Note: full functionality requires a TrustYou Analytics license; languages supported include English, German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish, and Chinese.

User Growth & Download Statistics

App Analytics Marketing Communication Data

By:

TrustYou GmbH

Rating:

4.00

(19) 45 ratings

Version:

5.55.13 Last updated: 2023-08-02

Version code:

858748082

Creation date:

2013-12-27

Compatible devices:

Size:

38.12MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-29

Compare stats and ranking:

Ranking

# 309,515 ▼ 120,700

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

TrustYou GmbH

Apple Apps Store

https://apps.apple.com/br/app/trustyou/id782384310?l=en-GB

User Reviews

Overall, users praise TrustYou for stability, a clean, intuitive UI, and effective cross-platform review management on mobile, plus ongoing feature updates. However, recurring crashes and post-update data visibility problems (reviews not loading or disappearing) undermine reliability. Some users also experience login issues. Addressing stability and post-update visibility would improve the app while preserving its strong core functionality.

Pros

Stable and user-friendly with an intuitive dashboard that consolidates all platforms and reviews.
UI is clear and makes it easy for hotel staff to manage reputation and respond.
Works well on the go and supports on-mobile review management and responses.
Regular updates add more features and keep the app evolving.

Cons

Frequent crashes across multiple reviews; reliability issues.
Post-update visibility problems: reviews not loading or disappearing after updates, including web/survey reviews.
Login issues reported by users.

Recent reviews

It's hard to see if the review has been viewed, white and light grey was hard to see, I hope There's a dark mode setting.

by ro*****, 2024-02-07

We’ll see. Just downloaded

by Cz*****, 2021-12-11

Not as good as the desktop version but it certainly gives me the info I need on the go and allows me to respond and navigate intuitively. The most frustrating and infuriating part is I o come up with nickname to submit my review. Every attempt has been taken.