Mi Acueductos

Name: Mi Acueductos
Rating: 2.9 (1914 reviews)
Author: Autoridad de Acueductos y Alcantarillados

By: Autoridad de Acueductos y Alcantarillados App

Business

Overview

Version:

4.0.2

Last updated: 2024-02-29

Ranking

#54,490 ▲ 108

Overall

Features & Capabilities

Mi Acueductos, from the Puerto Rico Aqueduct and Sewer Authority (PRASA), brings your water and sewer services to your mobile device. Quickly access account details, including balance, due date, last payment, and service address; view and download electronic invoices; and pay bills securely using credit card or checking/savings accounts. The app also shows payment history and the status of service orders.

You can report issues by taking a photo and submitting basic information, claim invoices or payments, request new service or cancel service, and apply for a payment plan for larger balances. With a secure, convenient portal, manage charges and service requests anytime, anywhere.

User Growth & Download Statistics

App Data Payments Privacy & Security

By:

Autoridad de Acueductos y Alcantarillados

Rating:

2.90

(1,914) 9 new ratings

Version:

4.0.2 Last updated: 2024-02-29

Version code:

864036010

Creation date:

2013-11-21

Compatible devices:

Size:

14.75MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-25

Compare stats and ranking:

Ranking

# 54,490 ▲ 108

Other platforms

Mi Acueductos (v4.1.3)

449,167 3.02

(2,678)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Autoridad de Acueductos y Alcantarillados

Apple Apps Store

https://apps.apple.com/us/app/mi-acueductos/id744284884

Website:

http://www.acueductospr.com

User Reviews

Most reviews express frustration with Mi Acueductos. The top issues are registration/login failures and blocking access, slow performance with frequent errors, and payment/billing problems including blocked payments and odd charges. Users also report a tedious authentication flow (OTP required on every login) and poor customer service. A minority of reviews remain positive (e.g., 'I love acueductos' and 'Me encanta'). Overall, reliability and usability are the main complaints.

Pros

I love acueductos
Me encanta

Cons

Registration and login failures are common (can't register; login blocked; password not recognized).
Slow performance and frequent errors (app is slow; errors during use; slow to deliver verification codes).
Payment and billing problems (online payment blocks; incorrect charges; difficulty paying bills).
Highly frictional authentication flow (repeated OTP verification for each login).
Poor customer service (long wait times, unresponsive support).

Recent reviews

No entiendo por qué cada vez q se abre la aplicación ahí que esperar por un código para entrar.

by Ma*****, 2026-07-10

This “new” app went from bad to worst. This is not user friendly and ridiculous to have especially for elderly people to work with. They truly need to hire someone who is able to create an app that’s user friendly for everyone. I have yet to see such an useless app for any other company and there are some bad ones out there but this one beats them all.