McAllen 311

Name: McAllen 311
Rating: 2.2 (19 reviews)
Author: City of McAllen

By: City of McAllen

Productivity

Features & Capabilities

The McAllen 311 mobile application is your official civic engagement tool to connect with the City of McAllen. Our mobile application offers a quick way to submit a request for service, seek information, or provide comments to the City. The service request is routed directly to the appropriate City Department for immediate action. This means that your request will be responded to quickly and efficiently, allowing you to check its status throughout the process, receive comments, and notify you the instant it is resolved.

User Growth & Download Statistics

App

By:

City of McAllen

Rating:

2.20

(19)

Version:

3.14.0 Last updated: 2024-08-03

Version code:

867944984

Creation date:

2013-09-17

Compatible devices:

Size:

18.75MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 396,194 ▼ 2,278

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

City of McAllen

Apple Apps Store

https://apps.apple.com/us/app/mcallen-311/id706196602

User Reviews

Users report a sluggish, buggy McAllen 311 app with frequent login, map, and update issues. Core problems include login/account failures, long startup times, freezing, and broken map-based reporting. Many reviews note the app hasn’t been updated recently, with slow support responses. A minority experience quick ticket submission and resolution when the app functions, but reliability is the dominant concern.

Pros

When the app works, submitting service requests can be quick and tickets are resolved promptly.
Some users find the app easy to use and straightforward when functional.
There is positive sentiment toward the city’s services and residents’ experience.

Cons

Persistent login and account management problems (not recognizing existing users, blank create-account screens, old credentials not carried over).
Severe performance issues (very slow startup, long login delays, frequent freezing/crashes requiring reinstall).
Map/location functionality is broken or unavailable (cannot pin issues on a map, address auto-fill fails, location accuracy lost).
Lack of updates/maintenance (not updated for long periods, ongoing bugs with little visible resolution).

Recent reviews

App takes forever to just start up. It takes about a year to log in. When you do try and log in, nothing seems to happen but then after an hour, it randomly logs in. The app is so slow, that when it eventually catches up, it’s going through the motions of what I clicked on the app. Please fix this app because it does not do justice to the excellent service provided by city employees that resolve requests.

by Ri*****, 2022-10-26

I’m trying to create a service request but it’s an inactive mode. I select what I want, add an address but then the rest won’t work. I see it’s been almost a year since it’s been updated. Time to update and get it working McAllen.

by Me*****, 2021-11-20

Thank you to the city of McAllen for taking good care of your residents!! This app confirms to me that deciding to buy a home here in McAllen was a great decision. Keep up the good work!! 👏🏼👏🏼👏🏼👏🏼👏🏼