ITC CRM

One inbox for WhatsApp, Messenger and Instagram, shared across your sales team. New: an AI voice assistant answers customers' WhatsApp calls in their language.

ITC CRM is the sales-team app of the ITC-CRM customer relationship platform.

Every message from WhatsApp Business, Instagram, Messenger and your website chat lands in one shared inbox on each employee's phone, and every new conversation is assigned automatically and evenly across your sales team, respecting working days and days off.

What you get: • Unified inbox: WhatsApp, Instagram, Messenger and website chat on one screen • WhatsApp calls inside the app: answer and call customers on the company's WhatsApp number; incoming calls ring only the team member who owns the lead • Automatic, fair distribution of conversations and leads across your team • Several employees working on one WhatsApp number • Instant notification for every new message • Reply with text, voice notes, photos and files • Lead stages with task and appointment reminders • Full customer history before you reply • Response-time and per-employee performance reports • Field task logging • AI replies to WhatsApp messages and calls appear in the same conversation, so your employee picks up where it left off • Available in 10 languages

Who it is for: Employees of companies subscribed to ITC-CRM: clinics, real estate, travel, retail, and any business that talks to customers on WhatsApp and Instagram.

Important: • Accounts are created by the company administrator on the web dashboard. There is no sign-up inside the app. • No payments and no ads inside the app. • Requires an internet connection and an active company account.

Developed by International Technology Center (ITC).