Atender App

Atender for iPhone is for agents and managers at companies that use Atender for customer support. Watch the operation, answer customer calls, and step in when a conversation needs a person.

WATCH THE OPERATION • Dashboard: see open conversations, queue depth and who is online, right now. • Analytics: follow volumes, response times and trends for your team or for the whole workspace. • Agent Stack: see the conversations that your AI Agent Stack handles, and find the ones that need a person. • Alerts: get a push alert when a conversation is assigned to you, when the Agent Stack hands a conversation to your team, or when a promise to a customer is about to run out.

STEP IN • Take over: take a conversation from the Agent Stack with one tap. • Accept a handover: when the Agent Stack asks for a person, accept the conversation and reply. • Reply fast: use the snippets and macros that your team already uses in the web app. • Keep work moving: assign, snooze, tag, add an internal note, and mark a conversation done. • Send and close: reply and mark the conversation done in one step. • Files: open every file in a conversation, and attach files to a reply or a note. • Translation: read and answer a customer in another language, the same as in the web app.

TAKE CUSTOMER CALLS • Answer on the lock screen: a customer call rings like a normal phone call, also when the app is closed. • Control the call: mute, hold, keypad and speaker. • Transfer: send the caller to a queue, or speak to a colleague first and then hand the caller over. • Call a customer from the conversation. The customer sees your company's number, not yours. • Choose when you take calls: Available, Break or Offline, and the queues that you answer. • Wrap up after a call, then tap Done to take the next one.

ONE LIST FOR EVERY CHANNEL Conversations from email, chat, voice, SMS, WhatsApp and Messenger are in one list, the same as in the web app. Use the filters and the saved views that you already have in the web app.

MADE FOR IPHONE • Native screens, swipe actions and pull to refresh. • Lock-screen alerts say what kind of work waits, not what the customer wrote. • Your sign-in stays in the iPhone keychain. Sign out and remove this iPhone from your account at any time.

ABOUT CALLS Calls in Atender cannot reach emergency services. Your company can record calls; the call screen tells you so during each call.

YOUR WORK ACCOUNT This app is for people who already have an Atender work account. Your workspace administrator gives you access. Sign in with the same email and password that you use in the web app.

Learn more at atender.com.