Responses: AI Customer Support

One automated inbox for Telegram and your website chat. Let AI draft on-brand replies - review every answer or automate routine customer conversations.

Your customers want a helpful answer without waiting. You want to keep running your business.

Responses is an AI customer support inbox for small businesses and teams. Bring Telegram conversations and website chat into one place, draft on-brand replies from your business knowledge, and decide what gets sent. Review every answer yourself or automate routine conversations when you are ready.

TELEGRAM AND WEBSITE CHAT, ONE INBOX

Connect Telegram and add Responses live chat to your website. Messages from Telegram customers and website visitors arrive in one unified business inbox, ready to answer from your iPhone or iPad.

See which conversations need attention, follow up with leads, help existing customers, and keep your communication history organized.

AI ANSWERS GROUNDED IN YOUR BUSINESS

Give the assistant the context it needs to answer well. Add your products, services, FAQs, policies, delivery details, booking instructions, and other business knowledge to a private knowledge base.

Choose a tone and language, then add your own writing instructions. Responses uses the conversation and relevant business information to prepare clear, consistent answers—not generic copy-and-paste text.

AUTOMATION WITHOUT LOSING CONTROL

Choose how much the AI handles:

• Review, edit, approve, and send AI drafts • Set a confidence threshold for human review • Let the assistant send automatically when you choose • Take over any conversation at any time • Hand routine conversations back to the assistant • Write and send your own replies whenever needed

When the assistant is uncertain, Responses can flag the conversation for your attention instead of quietly guessing.

MADE FOR REAL CUSTOMER CONVERSATIONS

Use Responses for customer support, sales questions, bookings, product information, order updates, delivery questions, returns, and everyday business messaging.

• Find unread conversations and messages that need you • Filter conversations handled by you or the AI • Close and reopen conversations • Block a customer inside Responses when needed • Keep replies consistent across your team • Invite teammates to shared business workspaces • Manage Telegram, website chat, assistant behavior, and business knowledge from the app

Connected accounts and workspaces are unlimited on every plan. A free plan is available, and new accounts can explore AI workflows during a seven-day trial.

PRIVACY BUILT FOR BUSINESS

Responses connects to Telegram through its official API and never asks for your Telegram password. Website chat is delivered through the Responses widget. Access tokens are encrypted, workspace data is isolated, and message content is not written to application logs.

Personal details are masked before AI processing. Customer messages are not used by Responses for advertising or model training. You can disconnect Telegram, remove website chat, or delete your account data when you choose.

SPEND LESS TIME IN THE INBOX

Whether you answer every customer yourself or share the work with a team, Responses helps you reply faster without giving up your voice or judgment.

Download Responses, connect Telegram or add live chat to your website, and turn the next customer message into a fast, thoughtful reply.

Privacy Policy: https://responses.me/privacy Terms of Use: https://responses.me/terms