XTech Chat

XTech Chat is your team's mobile command center for customer support. It brings every customer conversation into one place, no matter which channel they come from. INBOX Never miss a message. Your inbox surfaces every conversation that needs attention, so your team can respond faster and stay organized. CONVERSATIONS View and manage all active threads in real time. Jump into any conversation instantly across WhatsApp, email, web chat, and more. SORTING & FILTERING Filter by status — Open, Pending, Snoozed, or Resolved. Sort by assignee or activity so your team always knows what to prioritize. ASSIGN AGENTS Put the right person on every conversation. Assign, self-assign, or reassign in one tap to keep accountability clear and response times fast. PRIVATE NOTES Collaborate behind the scenes. Leave internal notes visible only to your team — share context, flag issues, and hand off conversations without the customer ever knowing. PROFILE CUSTOMIZATION Set your availability, manage notifications, switch language, toggle themes, and organize with labels — all from one clean settings screen.