Velaro Workspace

Velaro is the mobile companion app for Velaro support agents — stay connected to your customers wherever you are.

MANAGE CONVERSATIONS ON THE GO • View your full inbox: Active, Queue, and Resolved conversations in one place • Accept conversations from the queue and take ownership instantly • Send and receive messages in real time with full conversation history • Resolve conversations and close tickets directly from your phone

REAL-TIME NOTIFICATIONS • Instant push notifications for new conversations and incoming messages • Never miss a customer waiting in queue • Badges and previews keep you informed at a glance

TEAM COLLABORATION • See which conversations are assigned to your team • Filter by channel, team, and conversation status • View bot-handled conversations and take over when needed

AGENT STATUS CONTROL • Set your availability status (Available, Busy, Away, or custom statuses) • Custom statuses with emoji support configured by your administrator • Status syncs instantly across web and mobile

WORKS WITH YOUR WORKSPACE • Full support for Web Chat, SMS, Email, WhatsApp, and social channels • Synchronized with the Velaro web app in real time • Secure login via your organization's identity provider

SECURE & ENTERPRISE-READY • Multi-factor authentication supported • End-to-end encrypted token storage using device secure enclave • Biometric authentication (Face ID / Touch ID) for quick access

Velaro requires an active Velaro account. Contact your administrator or visit velaro.com to learn more.