Emildon LiveChat

CCM Live Chat puts the power of customer support in your pocket. Designed for support agents and team leads, it gives you everything you need to manage real-time conversations from anywhere.

REAL-TIME CONVERSATIONS Receive and respond to customer messages the moment they arrive. Chat bubbles update live, typing indicators show when a visitor is composing, and message status keeps everyone in sync.

ACTIVE VISITOR MONITORING See who's browsing your website right now. Track visitor activity, view location and device details, and start a conversation before they even have to ask for help.

FULL CONVERSATION MANAGEMENT • Active conversations — respond to ongoing chats instantly • Initiated chats — follow up on conversations you've started • Archive — review resolved conversations and full chat history

TEAM & AGENT TOOLS Assign conversations to the right agents, manage your team roster, and use pre-written message templates to reply faster and more consistently.

ORGANISED WITH TAGS Label and categorise conversations with custom tags so nothing slips through the cracks.

RICH MESSAGING Send and receive images and files with full Markdown formatting support — so your responses always look polished and professional.

BUILT FOR SPEED • Real-time connection for instant message delivery • Pull-to-refresh and smooth list navigation • Lightweight and responsive on all screen sizes

CCM Live Chat is designed for teams who take customer support seriously. Whether you're handling a handful of chats or managing a busy support queue, it keeps you responsive and organised on the go.