Stramik

Full Support Suite for All Business Sizes.

Stramik is a customer-support platform built around real-time visitor monitoring and proactive engagement. It lets you track users on your website as they move between pages, see what they’re doing, and detect when someone might need help based on their behavior. Instead of waiting for them to submit a ticket, the system enables agents to initiate chat proactively—reaching out to visitors who seem stuck, interested, or otherwise in need of guidance. Live Translation is also included for any Pro tier organizations allowing communication with website visitors worldwide. Alongside that, Stramik offers web analytics to spot patterns (e.g. where users drop off or get confused), so you can optimize site flow and reduce friction. This helps companies reduce response times, improve conversion or satisfaction, and make support more efficient by anticipating problems rather than only reacting to them.