Dexcom Follow

The new update is AWFUL. Half the time it pushes through notification -thr other half I’ll get a notification for high/low, attempt to open the app and it either A.) idles on the start up page or B.) shows the graph but without tend from prior hour to current. I also think the app force closes quite frequently. This has been awful since my daughter is a minor and I do majority reinforcement care /corrections.

[Edited to add: I’m now experiencing an additional issue which I’ve described below. Further, it is notable that the “Developer Response” below includes a support website link which doesn’t work.] We have used Dexcom and its associated apps for a decade. I’ll be forever grateful for the upgrade from finger sticks…Dexcom was a game changer when it became available back then. However, this new Follow app was not properly tested and debugged before being released to the public. One issue I’m having is that there is no longer an option to have a Follow “complication” on my Apple Watch, despite having the app installed and functioning. (I can access it via the apps menu, but not directly from the home screen as I could with the previous app.) I’ve spoken with two different Dexcom tech reps (very nice ladies) and we tried to troubleshoot this problem for over an hour, but there was no solution. Another issue I’ve noticed since installing the app is that the widget on my phone home screen will often not display a blood glucose number until after I tap the widget to open the Follow app. Once I close the app, the number will display on the widget again. This completely defeats the purpose of the widget (which is to see the number without needing to open the app). Dexcom app developers, please listen to your loyal customers and create a better user experience for all of us. Thank you.