TernioSwitch

TernioSwitch is a mobile app for agents and supervisors using the NICE CXone contact center platform. Stay connected, manage customer interactions, and handle calls from anywhere through a simple and intuitive mobile experience.

Features:

• Access essential contact center tools from your mobile device
• Manage your availability and agent status in real time
• Handle inbound and outbound customer interactions
• Make and receive calls using Integrated Softphone or External Phone options
• Seamless integration with NICE CXone
• Secure and reliable performance across supported devices

TernioSwitch helps contact center teams stay connected and productive—wherever work takes them.