CXi Agent

Ozonetel Agent Toolbar brings every essential contact-center tool into a single lightweight app — empowering agents to handle voice and chat interactions with speed and accuracy

What it does

• Handle live voice calls and chat conversations from one interface
• Place and receive auto-dialer outbound calls directly from the app
• Apply call dispositions quickly to close interactions and update workflows
• Support all campaign modes: Manual, Inbound, Blended, Preview, Progressive, Predictive
• Personal dashboard with agent performance metrics and daily summary
• Call history & chat history for follow-ups
• In-app internal calling so agents can talk to each other and get quick help
• Supervisor notifications
• AI agent assist for calls & chats
• Supports SIP and Phone login

Why teams love it

• Reduces context switching — voice, chat and disposition workflows in one place
• Faster wrap-ups & higher agent productivity with instant dispositions and auto-dial support
• Built for reliability — designed for high-volume contact-center operations
• Simple to deploy and integrates with your existing Ozonetel account (SSO/enterprise login)

Security & data Requires authenticated Ozonetel account for access Admin controls for supervisor rights and access to team dashboards