EZConnect One Seat Ride

EZConnect provides regional one seat paratransit trips to eligible customers of the Southwest Ohio Regional Transit Authority (Metro Access), Butler County Regional Transit Authority (BCare) and the Transit Authority of Northern Kentucky (RAMP). Trips must begin in one transit agency service area and end in the service area of another transit agency. An example of an EZConnect trip is a trip from the Butler County Courthouse (BCare service area) to the VA Medical Center (Metro Access service area).

Our vehicles are wheelchair accessible and are operated by specially trained drivers. Whether you want a ride to the airport, to visit a friend, or get to a doctor’s appointment, this service will get you there without transfers!

HOW IT WORKS:

• Book a ride on your smart phone by setting your pickup and drop-off addresses and indicate if you’re riding with any additional passengers. You may also call 1-855-499-RIDE (7433) to speak with a booking agent to book your trip over the phone. You may track your vehicle on the day of travel, cancel scheduled trips and view past, present and future scheduled rides all from your smart phone.
• Select the preferred pickup window for when the vehicle should arrive. You’re expected to be ready at any time during the pickup window. On the day before your scheduled trip, you’ll receive one automated call or text reminder.
• We’ll give you an automated call or send you a text notification when we’re nearby.
• When your driver arrives, they will wait for up to 5 minutes at your pickup location. If they arrive early, they will wait until the start of your pickup window and then wait another 5 minutes.
• There may be others on board, and you may make a few additional stops along the way! You can track your ride and share your status in real-time from the app.

Questions? Reach out at info@ezconnect.com. Loving your experience so far? Give us a 5-star rating.