WeCare Asian Paints

The application is designed to streamline and simplify the current complaint management process, ensuring faster resolution and enhanced customer satisfaction. It is intended to replace the existing D365 portal with a more intuitive, efficient, and user-friendly interface.

Key Features & Benefits:

1. Seamless Complaint Registration & Resolution: The app enables quick and hassle-free complaint registration, making it easier for users to raise issues and track their resolution in real-time.

2. Multi-User Access: The platform is accessible to Sales Officers, Helpline Agents, Dealers, and Customers, ensuring all key stakeholders are connected and informed throughout the complaint lifecycle.

3. Interactive Dashboard: The landing page provides a consolidated view of all complaints raised, along with their current status and key details, making it easier for users to stay updated.

4. Complaint Management Options: Users can effortlessly create new complaints and utilize advanced filter options (as shown in Screenshot 3) to search and view specific complaints based on various criteria. Please note, only internal users (Sales Officers, Helpline Agents, Dealers) have the ability to update and manage complaint details. Customers are allowed to create new complaints and can track the status of their complaints through their respective dealers. Customers do not have direct access to modify, view or update complaint information.

5. End-to-End Progress Tracking: Detailed information about each case, including involved parties, resolution feedback, status updates can be easily viewed.

6. Approval Workflow: The application facilitates one-click approval or rejection of compensation claims based on the specified amount, enabling faster decision-making.