Apex Infocom

Smart Complaint & Service Management is a complete solution designed to streamline complaint handling, engineer operations, and admin controls — all within a single app.

Customer Panel

Create, edit, and delete complaints Track complaint status (Pending, Assigned, Resolved, Completed) View complaint reports and charts on the dashboard

Admin Panel

Manage and assign complaints to engineers Review and complete complaints after resolution Approve or reject engineer leave requests Approve expenses and petrol expenses submitted by engineers Monitor and manage daily attendance records

Engineer Panel

Receive and resolve assigned complaints

Mark daily attendance Submit leave requests Record expenses and petrol expenses

Reports & Dashboard

Complaint analysis with charts

Centralized view of attendance, leaves, and expenses This app makes customer support, field engineer management, and admin operations more efficient, transparent, and organized.