Reviews of CareSource MyLife

By: CareSource App

List of user reviews and ratings for CareSource MyLife

Total ratings

3.90 (Rating count: 391)

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Review summary

User feedback highlights easy navigation and strong support, but recurring login and stability issues, post-update usability changes, and data accuracy problems hinder the app's reliability.

Pros

Easy to use and intuitive interface.
Helpful customer service, including representatives who go above and beyond (e.g., Erica).
Broad coverage of information and tasks, making the app feel comprehensive.
Generally positive experience and lifesaver when it works.

Cons

Frequent login/authentication failures, including codes not being sent and inability to log in.
Bugs and performance issues, such as crashes, slow loading, or the app not functioning.
Post-update changes that hide or remove key features and make navigation harder.
Data accuracy problems, including invoices not updating and outdated or incorrect provider information.

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User Reviews

Recent rating average: 3.40

All time rating average: 3.90

Upgrade to see all 74 reviews

43% (32)

Date	Author	Comment
2026-08-21	El*****	This app is useless. Miss the days you could sign into a website and easily make your payment. Half the time the app is down and won’t connect to the payment site. The first time they switched over it took me awhile to figure out how to even make a payment. Sad they got bought out and the new place is trash
This app is useless. Miss the days you could sign into a website and easily make your payment. Half the time the app is down and won’t connect to the payment site. The first time they switched over it took me awhile to figure out how to even make a payment. Sad they got bought out and the new place is trash
2026-08-18	ce*****	They are really good in insurance company so far no complaints
They are really good in insurance company so far no complaints
2026-08-05	Pu*****	This app is great. It is so convenient to have everything in one place!
This app is great. It is so convenient to have everything in one place!
2026-08-04	iv*****	Everything I need is at my finger tips. I enjoy the service very much. Customer service is top tier in my opinion! Thank you care-source.
Everything I need is at my finger tips. I enjoy the service very much. Customer service is top tier in my opinion! Thank you care-source.
2026-08-03	my*****	This insurance has been one of the best I have ever had. Thank you caresource
This insurance has been one of the best I have ever had. Thank you caresource
2026-07-31	Li*****	Excellent relief
Excellent relief
2026-07-22	Ac*****	I need to access my account but the only way to do it is on a PC it seems, since this app doesn’t function properly, I got signed out mid survey and then it just keeps putting up errors, please hire competent programmers!!
I need to access my account but the only way to do it is on a PC it seems, since this app doesn’t function properly, I got signed out mid survey and then it just keeps putting up errors, please hire competent programmers!!
2026-07-20	La*****	I downloaded the app and clicked on create an account. Followed the steps. Never received an email to finish signing up. Disappointed because I actually need access for insurance coverage verification purposes.
I downloaded the app and clicked on create an account. Followed the steps. Never received an email to finish signing up. Disappointed because I actually need access for insurance coverage verification purposes.
2026-07-10	Al*****	Unfortunately I have no good news and ditto the other reviewers to the almost “T”. The only exception to this is cannot log in haven’t been able to log in no matter what call I made or promises of calls never received period. I can say that I’ve appreciated Caresource over the last year because if it weren’t for them the hospital bills from being in the hospital, 2 surgeries, trauma therapy and visits time and again to get some semblance of normalcy from being shot 3 times I don’t actually know what I’d have done or do. The app is absolute trash YES but I can’t say that about those clearing my recovery. I know change in our coverage is coming because of our Government and unfortunately for some we will suffer tremendously. But I know this…there is something beyond our understanding and He sits above! Nothing absolutely nothing happens in this world by chance. If there is a problem…He will provide a solution and I wholeheartedly believe this. I send healing and hope to all of us in Christs name.
Unfortunately I have no good news and ditto the other reviewers to the almost “T”. The only exception to this is cannot log in haven’t been able to log in no matter what call I made or promises of calls never received period. I can say that I’ve appreciated Caresource over the last year because if it weren’t for them the hospital bills from being in the hospital, 2 surgeries, trauma therapy and visits time and again to get some semblance of normalcy from being shot 3 times I don’t actually know what I’d have done or do. The app is absolute trash YES but I can’t say that about those clearing my recovery. I know change in our coverage is coming because of our Government and unfortunately for some we will suffer tremendously. But I know this…there is something beyond our understanding and He sits above! Nothing absolutely nothing happens in this world by chance. If there is a problem…He will provide a solution and I wholeheartedly believe this. I send healing and hope to all of us in Christs name.
2026-07-03	Qu*****	The people at CareSource have helped me tremendously with medications interacting. It almost seems like CareSource is better then my doctors office or pharmacy. Love CareSource.
The people at CareSource have helped me tremendously with medications interacting. It almost seems like CareSource is better then my doctors office or pharmacy. Love CareSource.