Reviews of AHS: American Home Shield

By: Frontdoor Incorporated App

List of user reviews and ratings for AHS: American Home Shield

Total ratings

4.90 (Rating count: 56,489)

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Review summary

Users praise AHS for easy service requests via the app, quick repairs, and reliable coverage across homes, with professional technicians. However, recurring concerns include app instability after updates and inconsistent customer service communication. Overall, the app is valued for convenience and reliability, but some users report friction with software reliability and support.

Pros

Easy to submit service requests via the app
Quick, responsive repairs and timely service
Professional, knowledgeable technicians
Long-standing coverage that fulfills promises across multiple homes
Overall satisfaction and strong recommendation

Cons

App instability after updates: login issues, freezing, and crashes (including inability to open the app on newer devices)
Poor or inconsistent communication and support (difficult to understand reps, long holds, trouble obtaining invoices/documents)

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User Reviews

Recent rating average: 3.90

All time rating average: 4.90

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24% (36)

Date	Author	Comment
2026-08-05	Ne*****	Cannot understand how a company named “American” home shield has all customer service from out of the country. So frustrating!
Cannot understand how a company named “American” home shield has all customer service from out of the country. So frustrating!
2026-08-03	ac*****	It was a pleasure talking to Craig T. I have never done this before I am not very computer savvy team. He was my hero in the future. Any video chat technicians in the future will have some huge Shoes to feel. Thank you again Craig T. I have placed my service request just as you walk me thru it!It was very easy. I am extremely proud of myself with your assistance. It was a true pleasure talking to you I highly recommend anyone needing assistance as myself and family to speak with to someone just like you, Craig T. I want upper management to see this and give you a raise!!!Thank you again, AMERICAN HOME SHIELD.
It was a pleasure talking to Craig T. I have never done this before I am not very computer savvy team. He was my hero in the future. Any video chat technicians in the future will have some huge Shoes to feel. Thank you again Craig T. I have placed my service request just as you walk me thru it!It was very easy. I am extremely proud of myself with your assistance. It was a true pleasure talking to you I highly recommend anyone needing assistance as myself and family to speak with to someone just like you, Craig T. I want upper management to see this and give you a raise!!!Thank you again, AMERICAN HOME SHIELD.
2026-08-03	Jr*****	They never fix anything, they bring service people over that charge me to fix things just to limp along for another month or two. The. It breaks again, they fix it enough to work, then it breaks again. I pay for the service, and the work they do, and (AHS) covers nothing.
They never fix anything, they bring service people over that charge me to fix things just to limp along for another month or two. The. It breaks again, they fix it enough to work, then it breaks again. I pay for the service, and the work they do, and (AHS) covers nothing.
2026-08-03	3g*****	As a single mom that can fix some things and have no clue on others, AHS has given me such piece of kind. When I first purchased I had one bad service guy come out but I notified AHS and they fixed it right away and sent another company. I’ve been treated AMAZINGLY well. I highly recommend AHS! Completely satisfied. I’ve had them for about 4 years now
As a single mom that can fix some things and have no clue on others, AHS has given me such piece of kind. When I first purchased I had one bad service guy come out but I notified AHS and they fixed it right away and sent another company. I’ve been treated AMAZINGLY well. I highly recommend AHS! Completely satisfied. I’ve had them for about 4 years now
2026-08-02	Wi*****	App is very user friendly, LiveVideo Chat was helpful in having real time diagnosis of my issue & submitting claim was as easy as 3or4 clicks
App is very user friendly, LiveVideo Chat was helpful in having real time diagnosis of my issue & submitting claim was as easy as 3or4 clicks
2026-08-02	Ug*****	Too soon to tell what is happening.
Too soon to tell what is happening.
2026-08-01	Si*****	I am not real happy with the AC portion of this home warranty. We will see about the appliance side of this warranty.
I am not real happy with the AC portion of this home warranty. We will see about the appliance side of this warranty.
2026-08-01	Ja*****	Is a great great solution tomyour home. 5 stars.
Is a great great solution tomyour home. 5 stars.
2026-08-01	Gi*****	I’ve filed multiple service requests with (AHS) in the year that they’ve covered our new-to-us home. They’re consistently prompt to follow up, and the servicemen they assign to us are always professional. I’ve yet to have a problem require multiple service visits to diagnose. I’m a particular fan of the video call with a service expert, during which they’ll help you solve your problem in real time. I like this service because even if it can’t be solved without an in-person serviceman, the on-call video expert will still write a troubleshooting summary with possible diagnoses to help expedite the in-person service.
I’ve filed multiple service requests with (AHS) in the year that they’ve covered our new-to-us home. They’re consistently prompt to follow up, and the servicemen they assign to us are always professional. I’ve yet to have a problem require multiple service visits to diagnose. I’m a particular fan of the video call with a service expert, during which they’ll help you solve your problem in real time. I like this service because even if it can’t be solved without an in-person serviceman, the on-call video expert will still write a troubleshooting summary with possible diagnoses to help expedite the in-person service.
2026-08-01	17*****	Not pleased
Not pleased