Reviews of Family Pride Pay

By: KioSoft Technologies LLC App

List of user reviews and ratings for Family Pride Pay

Total ratings

4.70 (Rating count: 571)

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Review summary

Summary: The Family Pride Pay app is lauded for convenience and ease of use—debit-card loading, no cash, and occasional automatic top-ups—with generally reliable performance after setup and good service. However, recurring issues across reviews include: a painful onboarding (tedious registration and a $10 minimum top-up); no real-time visibility of machine availability; confusing UI elements that can trigger unwanted extra charges; concerns about price/cost; and sporadic payment/refund problems. Overall, users like the concept and convenience but want better availability data, friendlier pricing/limits, and clearer, less misleading UX.

Pros

Convenience and ease of use: cashless loading with a debit card and laundry from home
Reliable after setup: the app works well once the initial setup is completed
Auto-refill option helps manage balances automatically
Positive customer service and prompt repairs when needed

Cons

Tedious onboarding and a $10 minimum top-up: difficult account/card registration
No real-time machine availability in the app; can't see which machines are in use
UI/UX can cause accidental extra charges (time extensions) and perception of being nickeled-and-dimed
High per-load price / overall cost concerns
Occasional payment processing and refund issues

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User Reviews

Recent rating average: 4.30

All time rating average: 4.70

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15% (8)

Date	Author	Comment
2026-08-08	Sb*****	When the machines work, they are great. However, I find the ones on my first floor have been broken for a long time and not repaired. That is the dryers only. I’m forced to carry my wet clothes to the upper floors to dry them.
When the machines work, they are great. However, I find the ones on my first floor have been broken for a long time and not repaired. That is the dryers only. I’m forced to carry my wet clothes to the upper floors to dry them.
2026-08-06	pr*****	Well maintained, always reliable and convenient.
Well maintained, always reliable and convenient.
2026-07-23	Ci*****	Reloading payment through the app is a breeze. Like the alerts to when machines are done running. Makes keeping track of time easy.
Reloading payment through the app is a breeze. Like the alerts to when machines are done running. Makes keeping track of time easy.
2026-07-09	Jo*****	Useful app. Easy to use. Alerts when the wash or dry is complete which is great for time management.
Useful app. Easy to use. Alerts when the wash or dry is complete which is great for time management.
2026-07-03	mg*****	Super easy to use
Super easy to use
2026-05-25	Bl*****	I am satisfied with the service , convenient and reasonable price. Hope to stay this way!!
I am satisfied with the service , convenient and reasonable price. Hope to stay this way!!
2026-05-09	LQ*****	App is buggy, errors with adding funds. The password security is so weak that you cannot use symbols in the password and there is no minimum character count. If you are able to add funds and save your card info on this app beware of this weak security and its faulty captcha systems. Secondly, it requires unnecessary data, and despite scanning the QR code, still requires Bluetooth settings. How much of our data does an app for laundry really need from us? It’s overboard. If you are unable to add funds with debit or credit, there is no longer a back up that allows people to use other methods of payment. Lastly, the customer service borderline nonexistent. There is only a way to leave a message on their answering machine with your name and address, and what machine is malfunctioning. You might get a refund for if the machine eats your money and doesn’t return it (which is new, since the last app just took it silently and there was no way to report the mistaken balance). No ways to retrieve money put into the account. No response for technical issues or technical support, which should be obligatory for all companies looking to make an unnecessarily complicated app for a simple daily task. It appears to me that most of their positive reviews must come from bots, because almost all the negative reviews are much more true renditions of what the average experience with this app is.
App is buggy, errors with adding funds. The password security is so weak that you cannot use symbols in the password and there is no minimum character count. If you are able to add funds and save your card info on this app beware of this weak security and its faulty captcha systems. Secondly, it requires unnecessary data, and despite scanning the QR code, still requires Bluetooth settings. How much of our data does an app for laundry really need from us? It’s overboard. If you are unable to add funds with debit or credit, there is no longer a back up that allows people to use other methods of payment. Lastly, the customer service borderline nonexistent. There is only a way to leave a message on their answering machine with your name and address, and what machine is malfunctioning. You might get a refund for if the machine eats your money and doesn’t return it (which is new, since the last app just took it silently and there was no way to report the mistaken balance). No ways to retrieve money put into the account. No response for technical issues or technical support, which should be obligatory for all companies looking to make an unnecessarily complicated app for a simple daily task. It appears to me that most of their positive reviews must come from bots, because almost all the negative reviews are much more true renditions of what the average experience with this app is.
2026-05-07	Li*****	Very happy with this new system! Very easy to add funds and it connects to machines quickly!
Very happy with this new system! Very easy to add funds and it connects to machines quickly!
2026-05-05	Fr*****	The room status option doesn’t even show what’s available or not
The room status option doesn’t even show what’s available or not
2026-04-23	na*****	excelente servicio
excelente servicio