Reviews of BNP Paribas Open Official

By: Indian Wells Tennis Garden App

List of user reviews and ratings for BNP Paribas Open Official

Total ratings

3.60 (Rating count: 260)

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Review summary

Users praise integrated tickets, real-time match info, and schedules for planning, but repeatedly report blockers like Location Services freezes, stability issues (crashes around notifications and login), poor UX, readability problems, and ticket/login access hurdles. While the feature set is strong, reliability and user experience need substantial fixes for consistent use during the event.

Pros

Integrated tickets within the app with real-time event info (who's playing and practice), helping to plan the day.
Daily schedules, match times, and scores are easy to access and stay up to date.
Overall easy-to-use interface and helpful navigation when the app is functioning.

Cons

Location Services prompts lock the app and prevent progress, often making it unusable.
Frequent crashes or freezes, especially around notifications and login flows, reducing reliability.
Poor UX and inconsistent help, with a frustrating experience and perceived monetization.
Accessibility/readability issues, such as oversized fonts that don’t fit the screen.
Sign-in difficulties and trouble accessing tickets or codes/links.

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User Reviews

Recent rating average: 1.40

All time rating average: 3.60

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33% (17)

Date	Author	Comment
2026-07-08	Ra*****	They are so worried about security they have made the app frustrating and u usable. Claiming VPNs when I don’t use one. Throwing off constant error messages. It’s like the good experience prevention app. No other ticketing app is this horrible.
They are so worried about security they have made the app frustrating and u usable. Claiming VPNs when I don’t use one. Throwing off constant error messages. It’s like the good experience prevention app. No other ticketing app is this horrible.
2026-03-10	Ni*****	Downloaded the app created an account got to be location services screen, and was unable to get past it. No scroll no escape when I went to location services in Settings the app wasn’t there. Deleted the app started over the same thing.
Downloaded the app created an account got to be location services screen, and was unable to get past it. No scroll no escape when I went to location services in Settings the app wasn’t there. Deleted the app started over the same thing.
2026-03-08	Ca*****	I can’t get past the location services screen. After deleting and restarting multiple times, the app will not move past it.
I can’t get past the location services screen. After deleting and restarting multiple times, the app will not move past it.
2026-03-08	ju*****	Could not get it to work, was stuck on Location Services! So aggravating!
Could not get it to work, was stuck on Location Services! So aggravating!
2026-03-07	JB*****	App can’t get past the page that asks for location settings. Unusable.
App can’t get past the page that asks for location settings. Unusable.
2026-03-07	bl*****	App does not work goes to Notifications screen and won’t go further
App does not work goes to Notifications screen and won’t go further
2026-03-06	Sn*****	Font so big doesn’t fit on screen making it illegible and unusable.
Font so big doesn’t fit on screen making it illegible and unusable.
2026-03-05	Ma*****	Can’t get past the location services. Glitched. Can login and then can’t use the app
Can’t get past the location services. Glitched. Can login and then can’t use the app
2026-03-04	oh*****	Trying to get notifications and keeps crashing. Is it all or nothing now for notifications?!?! I don’t want every one; let us choose! 👎
Trying to get notifications and keeps crashing. Is it all or nothing now for notifications?!?! I don’t want every one; let us choose! 👎
2026-03-04	Ba*****	When I load the app and go through setup, it locks up on a screen telling me to turn on Location Services. They are on, and I’m on a iPhone 16 pro. I’ve deleted and reinstalled 4 times - same problem every time!
When I load the app and go through setup, it locks up on a screen telling me to turn on Location Services. They are on, and I’m on a iPhone 16 pro. I’ve deleted and reinstalled 4 times - same problem every time!