Reviews of Joy: Baby & Parenting Experts

By: Joy Memories Inc App

List of user reviews and ratings for Joy: Baby & Parenting Experts

Total ratings

4.60 (Rating count: 814)

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Review summary

Joy Parenting Club delivers strong 24/7 expert support and valuable postpartum resources, helping many new parents feel supported. However, multiple reviews cite onboarding and billing issues—automatic subscription enrollment tied to hospital photos, hidden pricing, cancellations that are hard to cancel and refunds slow—along with slow customer service and occasional app setup problems. These billing and access concerns repeatedly surface, potentially undermining otherwise helpful guidance.

Pros

24/7 access to real people and expert coaches for questions and reassurance
Nonjudgmental, supportive guidance that helps new parents feel heard
Access to professionals (lactation consultants, sleep specialists, parent coaches) and a library of videos/articles with personalized plans
Provides peace of mind and reduces anxiety during the postpartum period
Offers comprehensive, one-stop resources for newborn care and sleep routines

Cons

Automatic enrollment in a recurring subscription when accessing hospital photos, with charges billed months later
Difficult cancellation and ongoing charges after cancellation; refunds slow or not processed; accounts deleted but charges persist
Perceived predatory pricing and lack of upfront pricing/transparency for photos and services
Slow or unresponsive customer support
Some onboarding/technical issues (app setup crashes, login problems)

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User Reviews

Recent rating average: 5.00

All time rating average: 4.60

Upgrade to see all 92 reviews

20% (18)

Date	Author	Comment
2026-08-17	Sa*****	Love this all so much! Amazing to have 24/7 support for my questions in the middle of the night
Love this all so much! Amazing to have 24/7 support for my questions in the middle of the night
2026-08-15	fi*****	I have found the advice very helpful as a new mom! Having someone to talk to that gives solutions that are more tailored to the information and situation I’m in is so nice compared to cookie cutter responses other places!
I have found the advice very helpful as a new mom! Having someone to talk to that gives solutions that are more tailored to the information and situation I’m in is so nice compared to cookie cutter responses other places!
2026-08-09	Cç*****	How much I use this app and enjoy it was a huge surprise to me.
How much I use this app and enjoy it was a huge surprise to me.
2026-08-08	Jv*****	This app is much morr useful and resourceful than I anticipated it to be. Love that you can get advice from experts in real time. It’s also super easy to navigate the app amf track feedings, diapers, and sleep.
This app is much morr useful and resourceful than I anticipated it to be. Love that you can get advice from experts in real time. It’s also super easy to navigate the app amf track feedings, diapers, and sleep.
2026-08-03	Ru*****	It was great for when I needed it, I got 3 months free through pictures at the hospital when my baby was born and I used it diligently up until I needed to pay for the subscription.
It was great for when I needed it, I got 3 months free through pictures at the hospital when my baby was born and I used it diligently up until I needed to pay for the subscription.
2026-07-29	Mu*****	Very helpful and quick. Can ask this anything, and get insightful and helpful advice along with resources from where the info came from
Very helpful and quick. Can ask this anything, and get insightful and helpful advice along with resources from where the info came from
2026-07-29	De*****	The Joy app has truly given me peace of mind, especially when I have pressing or burning questions about my baby’s growth, how can I help better as a parent, or what to prepare for milestone wise.
The Joy app has truly given me peace of mind, especially when I have pressing or burning questions about my baby’s growth, how can I help better as a parent, or what to prepare for milestone wise.
2026-07-28	PT*****	As I’ve navigated my new life as a mom, this app has been by my side. I’ve used it for those “why is my baby” questions constantly. It’s helped me come up with techniques to help him sleep, given me feeding advice, and helped me calm down about those weird baby things that make your heart sink but are harmless. I cannot recommend it enough for peace of mind and support throughout a postpartum journey
As I’ve navigated my new life as a mom, this app has been by my side. I’ve used it for those “why is my baby” questions constantly. It’s helped me come up with techniques to help him sleep, given me feeding advice, and helped me calm down about those weird baby things that make your heart sink but are harmless. I cannot recommend it enough for peace of mind and support throughout a postpartum journey
2026-07-28	Br*****	I love being able to contact a real person, or just ask a simple question in the middle of the night and always get an answer. Motherhood can feel so lonely sometimes, but this app helps keep me grounded when I need an answer ASAP.
I love being able to contact a real person, or just ask a simple question in the middle of the night and always get an answer. Motherhood can feel so lonely sometimes, but this app helps keep me grounded when I need an answer ASAP.
2026-07-28	Go*****	I enjoy using this app from the moment my baby was born. It answers any kind of questions that I have. Grateful!
I enjoy using this app from the moment my baby was born. It answers any kind of questions that I have. Grateful!