Reviews of EarthLink

By: EarthLink LLC

List of user reviews and ratings for EarthLink

Total ratings

1.90 (Rating count: 136)

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Review summary

The EarthLink iOS app is widely seen as unstable and hard to use. The most mentioned issues are authentication problems, frequent crashes/freezes, and poor support plus billing/refund disputes. A small number note improvements after updates, with some data-entry features working. Overall, users feel the app often fails to function and behaves like a laggy web portal rather than a polished mobile experience.

Pros

A minority of reviews say a recent update fixed login issues and enabled some features (e.g., adding data).
Some users find basic account-management actions usable when the app functions.

Cons

Widespread login/authentication problems (unable to log in, verification failures, password prompts, and 'Please Connect Global Protect' errors).
Frequent crashes, freezes, and overall instability; app often won’t open or logs users out quickly.
Poor, unhelpful customer support with overseas call centers and unresolved issues.
Billing and refunds problems (being charged after cancellation; refunds slow or not processed).
Poor UI/UX and performance (laggy, unresponsive; overlapping text; feels like a web portal rather than a native app; credentials not retained).

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User Reviews

Recent rating average: 1.00

All time rating average: 1.90

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29% (40)

Date	Author	Comment
2026-05-24	Si*****	You get very little data that doesn’t work that well and its still overpriced
You get very little data that doesn’t work that well and its still overpriced
2026-05-23	Tu*****	Just save yourself the headache and frustration and buy Starlink. If you live in a rural area, just know you will average speed between 1-5MB a second. The service is spotty at best and there will be many times a day that you will get no service at all. I wouldn’t recommend this service to someone I hate.
Just save yourself the headache and frustration and buy Starlink. If you live in a rural area, just know you will average speed between 1-5MB a second. The service is spotty at best and there will be many times a day that you will get no service at all. I wouldn’t recommend this service to someone I hate.
2026-05-14	NB*****	Never never use this service. They just want you money and not providing any service. Their tech support not responding any useful questions and always be happy to cancel your service with no refund at all!
Never never use this service. They just want you money and not providing any service. Their tech support not responding any useful questions and always be happy to cancel your service with no refund at all!