HPN & SHL

Name: HPN & SHL
Rating: 1.9 (59 reviews)
Author: Health Plan of Nevada, Inc.

By: Health Plan of Nevada, Inc.

Health & Fitness

Features & Capabilities

HPN & SHL is a secure Chrome extension that lets Health Plan of Nevada and Sierra Health & Life members access health plan information anytime, anywhere. It enables PCP lookup, digital ID card, claim status, copays and deductibles, and virtual visits with no appointment needed.

Security, privacy, and easy access are central: secure chat with Member Services, directions to contracted facilities, health records access, and easy management of contact info and preferences. Your data stays confidential and protected with HealthSafe ID.

User Growth & Download Statistics

App Privacy & Security Data Navigation & Mapping

By:

Health Plan of Nevada, Inc.

Rating:

1.90

(59)

Version:

1.5.9 Last updated: 2026-04-07

Version code:

884109178

Creation date:

2024-02-06

Compatible devices:

Size:

118.89MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 258,761 ▼ 796

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Health Plan of Nevada, Inc.

Apple Apps Store

https://apps.apple.com/us/app/hpn-shl/id6451453728

Website:

https://www.myhpnonline.com/Member

User Reviews

User reviews mainly criticize the HPN & SHL iOS app as unreliable and slow. The most recurring issues are login/authentication problems, frequent crashes or endless loading, and features that don’t work (payments, EOBs, claims, wallet ID cards, and provider lists). Several reviews mention updates causing new problems, or outdated plan information being shown. Apple Wallet integration for insurance cards often fails. Overall, the app is seen as unusable or far less reliable than the website, with only rare, limited positives about having information on the phone when it works at all.

Pros

Cons

App is slow to load and often unresponsive, with the provider list frequently down.
Repeated login/authentication issues, including login failures and password problems.
Payments, EOBs, claims, and other core features frequently do not work.
Apple Wallet/ID card integration fails; cannot add digital cards.
Updates cause new problems and data (e.g., plan information) is often outdated.

Recent reviews

The app and website are both terrible, and the insurance is too. I regret choosing them, as I have heard nothing but bad things about them for years. Opening the app and the website is extremely slow. I was talking to your rep and she wanted me to open something and I had to sit and wait five minutes while the screen loaded, every single time. The provider list is constantly down today. It’s down on the website and the app telling me they can’t pull it up for my plan right now. Please call the number on my card. What is this the 1900s? They won’t allow us to use the best health options. Why would I expect them to have a modern app or website. They’re probably still use rotary phones in their offices. And do not tell me to call the number on my card. I don’t have time for that and they can’t really ever answer my questions anyway again this is not the 1900s I should not have to call.

by De*****, 2026-04-12

After multiple updates of this app over the years, it has never worked, and I mean never. Either you can’t log in or even get the app to open from the initial logo screen. If you are ever able to actually get into the app, don’t expect to be able to do anything, at all. This app is useless and makes having HPN frustrating even though insurance is a blessing!