My Astound

Name: My Astound
Rating: 1.6 (110 reviews)
Author: RCN Telecom Services, LLC

By: RCN Telecom Services, LLC

Utilities

Features & Capabilities

My Astound is a mobile extension that lets Astound customers securely manage their accounts from iPhone and iPad. It centralizes essential tasks such as paying your bill, checking your balance, viewing up to 12 months of bills as PDFs, and enrolling in AutoPay or Paperless Billing, plus SMS notifications.

Additional features include checking recent calls, playing voicemail messages, and updating billing addresses, contact emails, and security information. Access is limited to current Astound customers or those awaiting installation.

User Growth & Download Statistics

App Privacy & Security Payments

By:

RCN Telecom Services, LLC

Rating:

1.60

(110)

Version:

5.3.9 Last updated: 2026-05-05

Version code:

884818338

Creation date:

2023-06-06

Compatible devices:

Size:

15.75MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-07

Compare stats and ranking:

Ranking

# 216,596 ▼ 518

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

RCN Telecom Services, LLC

Apple Apps Store

https://apps.apple.com/us/app/my-astound/id6449750920

User Reviews

Users report a mixed experience with My Astound. Major negatives include persistent billing problems (unexplained charges, price hikes, autopay glitches) and an unreliable app (blank screens, login issues). They also cite poor customer service and a lack of outage alerts or visibility. Positive feedback is scarce but includes mentions of good service and competitive pricing in some areas. Overall, users want reliable access to account management and transparent pricing.

Pros

Great service!
Best service & price in the county

Cons

Billing issues: inconsistent charges, double billing, price increases, and autopay problems.
App reliability: main screen blank, sign-in failures, not loading, and general unfunctionality.
Poor customer service quality: unhelpful agents, long wait times, and perceived miscommunication.
Outages and lack of outage alerts/visibility in the app.

Recent reviews

The app is not working. After logging in, it shows a white box with the logo on top and a purple box on the bottom. There is no content. I am worried that an internet provider couldn’t get the basic technology right.