Reviews of Hope Credit Union

By: Hope Federal Credit Union App

List of user reviews and ratings for Hope Credit Union

Total ratings

4.80 (Rating count: 2,257)

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Review summary

Reviewers broadly praise Hope Credit Union for friendly staff and an easy-to-use app. However, multiple reviews highlight significant app problems, including loading circles, unresponsiveness, and accounts not updating reliably. Users also express interest in missing features like external transfers and automated deposits. Overall sentiment is positive about service and usability, but the mobile app needs reliability and feature improvements.

Pros

Friendly customer service across branches
Easy to use / user-friendly app

Cons

App performance issues (frequent loading circles and unresponsiveness)
Reliability issues: the app doesn’t consistently update account information

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User Reviews

Recent rating average: 3.80

All time rating average: 4.80

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25% (5)

Date	Author	Comment
2026-08-09	Er*****	Always helpful ! Always professional! Great banking experience!
Always helpful ! Always professional! Great banking experience!
2026-08-03	se*****	Very easy to use, simple and no nonsense and well formatted for mobile!
Very easy to use, simple and no nonsense and well formatted for mobile!
2026-07-10	Me*****	Won’t update
Won’t update
2026-06-04	Ne*****	I have been waiting 3 days for some assistance and questions and no response I’m aware this is new but the customer shouldn’t have to suffer
I have been waiting 3 days for some assistance and questions and no response I’m aware this is new but the customer shouldn’t have to suffer
2026-06-02	ba*****	This app is not supporting the Bank app because is says update and it not updated and it keep taking u back to the bank app , I give it a 1
This app is not supporting the Bank app because is says update and it not updated and it keep taking u back to the bank app , I give it a 1
2026-06-02	Dr*****	Hope’s application is very user friendly and always efficiently works!!! Well done Hope!
Hope’s application is very user friendly and always efficiently works!!! Well done Hope!
2026-05-28	10*****	I enjoy being a member of the hope credit union and this app is so easy to access my funds highly recommend
I enjoy being a member of the hope credit union and this app is so easy to access my funds highly recommend
2026-05-19	ca*****	Love this bank
Love this bank
2026-03-25	se*****	I just love it
I just love it
2026-03-12	Bu*****	Always friendly service and return on rewards checking is definitely a plus! It’s also refreshing to be bankers that look like me!
Always friendly service and return on rewards checking is definitely a plus! It’s also refreshing to be bankers that look like me!