Reviews of Oklahoma Joe's

By: Char-Broil, LLC App

List of user reviews and ratings for Oklahoma Joe's

Total ratings

2.50 (Rating count: 52)

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Review summary

Overall, reviews praise the app’s intuitive design and useful recipes, plus the ability to monitor/cook when the connection works and great grill flavor. However, frequent WiFi/Bluetooth drops, persistent bugs, unreliable temperature readings, and weak customer support dominate feedback. The experience often fails due to connectivity and reliability issues, leading to frustration even for those who like the hardware and the recipes.

Pros

Intuitive UI with a clean design and helpful recipes
When connected, the app allows monitoring and controlling the cook from indoors
The grill produces great flavor when the system is working
Offers useful information and cooking guidance through recipes

Cons

Unreliable connectivity via WiFi/Bluetooth with drops, distance sensitivity
Frequent bugs and errors, with updates that don't clearly improve the app
Temperature readings often out of sync with set temps and slow/incorrect updates
Poor customer support and warranty handling, including refunds/replacements
Notifications and real-time updates are inconsistent or missing

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User Reviews

Recent rating average: 1.60

All time rating average: 2.50

Upgrade to see all 21 reviews

52% (11)

Date	Author	Comment
2026-03-22	Ju*****	Not good
Not good
2026-02-25	am*****	Bought my pellet grill last year, love that I can monitor my cook from inside and adjust when in need to
Bought my pellet grill last year, love that I can monitor my cook from inside and adjust when in need to
2026-01-10	Jc*****	Premium hardware with wish.com software. I'm getting a connection error. It won't let me open the app. Sweet so now i get to raw dog a smoke session. Click contact support and you get another error message. Check the website for a contact us, loopy nothing. Ymfcs iykyk
Premium hardware with wish.com software. I'm getting a connection error. It won't let me open the app. Sweet so now i get to raw dog a smoke session. Click contact support and you get another error message. Check the website for a contact us, loopy nothing. Ymfcs iykyk
2025-12-28	co*****	The worst app ever. It never connects and the distance sucks. If you’re just 20 feet from the WiFi it drops. I can never keep control of my food I smoke. It truly is a horrible app. I wish there was a way directly on the smoker to see the set temp and the actual temp.
The worst app ever. It never connects and the distance sucks. If you’re just 20 feet from the WiFi it drops. I can never keep control of my food I smoke. It truly is a horrible app. I wish there was a way directly on the smoker to see the set temp and the actual temp.
2025-08-18	Kt*****	Does this app just not connect to the Bluetooth? What is the solution to this?
Does this app just not connect to the Bluetooth? What is the solution to this?
2025-08-03	To*****	This is the worst app I’ve ever used. There are endless updates but you don’t know what they do… but they say error in the middle. I can never tell if it’s working or not it’s such a piece of junk. I knew I should’ve bought a master built
This is the worst app I’ve ever used. There are endless updates but you don’t know what they do… but they say error in the middle. I can never tell if it’s working or not it’s such a piece of junk. I knew I should’ve bought a master built
2025-06-08	ov*****	You spend so much on getting the nicest grill or what you think is going to be the nicest grill only to find out that the app is filled with bugs and glitches every week I get asked to re-verify my email so I have to delete the app so that it can fix itself because it won’t let me do anything in the app until I verify my email using an email message that I never received
You spend so much on getting the nicest grill or what you think is going to be the nicest grill only to find out that the app is filled with bugs and glitches every week I get asked to re-verify my email so I have to delete the app so that it can fix itself because it won’t let me do anything in the app until I verify my email using an email message that I never received
2025-03-06	Fo*****	First of all, let me say when you can get this thing to work, The flavor is great. That is the only good thing I can say about this smoker and app the notifications come late if at all almost none of the notifications are useful for any problems the app constantly signs out. I’ve reached out to technical support and found almost no one who even knows how to use this thing you’re looking for any information that didn’t come in the instructions good luck because no one knows I attempted about six months ago to request a refund, but they basically said we don’t want a refund or want to deal with customer satisfaction. At one point, they offered me a replacement smoker that is the next step up from this one. The problem with that is there wasn’t one that was nicer.
First of all, let me say when you can get this thing to work, The flavor is great. That is the only good thing I can say about this smoker and app the notifications come late if at all almost none of the notifications are useful for any problems the app constantly signs out. I’ve reached out to technical support and found almost no one who even knows how to use this thing you’re looking for any information that didn’t come in the instructions good luck because no one knows I attempted about six months ago to request a refund, but they basically said we don’t want a refund or want to deal with customer satisfaction. At one point, they offered me a replacement smoker that is the next step up from this one. The problem with that is there wasn’t one that was nicer.
2024-12-14	sn*****	I can no longer use the app because my grill won’t update and the company won’t replace my switchboard..worst bbq makers out here, should of kept my masterbuilt
I can no longer use the app because my grill won’t update and the company won’t replace my switchboard..worst bbq makers out here, should of kept my masterbuilt
2024-11-28	Fo*****	I’ve never been more disappointed in a grill purchase. This app is terrible. It constantly tells me it successfully connects to WiFi, then tells me it’s not, even when the controller shows it connected to WiFi’s. Here I am on thanksgiving and the grill constantly tells me the door is open once it gets 80% of the way to temp. Yes it’s cold outside. Not an excuse for a machine that costs this much to buy and run. It burns through charcoal way faster than an equivalent pellet grill. Shuts off randomly, the ash pan and grate have warped to the point that it’s always a struggle to remove them. I’ve even reached out through multiple avenues to offer direct development support as I have years of experience working on network connected pellet grills and iOS apps. Crickets. The app says you can email them with issues, but it just goes to their support page which gives you a number to call during business hours. When you call and actually get someone, they have absolutely no clue. They know nothing that isn’t in the manual, and if you ask them if they have ever used the product they say no. I have received no follow up calls except for one to tell me they didn’t have any real update.
I’ve never been more disappointed in a grill purchase. This app is terrible. It constantly tells me it successfully connects to WiFi, then tells me it’s not, even when the controller shows it connected to WiFi’s. Here I am on thanksgiving and the grill constantly tells me the door is open once it gets 80% of the way to temp. Yes it’s cold outside. Not an excuse for a machine that costs this much to buy and run. It burns through charcoal way faster than an equivalent pellet grill. Shuts off randomly, the ash pan and grate have warped to the point that it’s always a struggle to remove them. I’ve even reached out through multiple avenues to offer direct development support as I have years of experience working on network connected pellet grills and iOS apps. Crickets. The app says you can email them with issues, but it just goes to their support page which gives you a number to call during business hours. When you call and actually get someone, they have absolutely no clue. They know nothing that isn’t in the manual, and if you ask them if they have ever used the product they say no. I have received no follow up calls except for one to tell me they didn’t have any real update.