Reviews of Silicon Valley Hopper

By: Via Transportation, Inc. App

List of user reviews and ratings for Silicon Valley Hopper

Total ratings

4.70 (Rating count: 566)

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Review summary

Overall, Silicon Valley Hopper is seen as affordable and easy to use, with some drivers delivering safe and convenient trips. However, many reviews highlight major reliability flaws: long and unpredictable wait times, frequent driver cancellations or no-shows, and detours that take trips off-route. A punitive cancellation policy and unclear pickup ETA visibility, plus several app/UX issues and tepid customer support, undermine the experience. The app has potential but reliability and support gaps limit its usefulness.

Pros

Affordable prices
Easy to set up / user-friendly interface
Some drivers are good and trips feel safe/convenient
Positive experiences reaching common destinations (e.g., Echo.Church, Kaiser)

Cons

Unreliable wait times and frequent driver cancellations/no-shows
Routing issues: detours and wrong drop-offs
Cancellation penalties and charges for delays
App UX issues: missing pickup ETAs, startup problems, annoying notifications
Poor customer support responsiveness and problem resolution

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User Reviews

Recent rating average: 2.20

All time rating average: 4.70

Upgrade to see all 24 reviews

42% (10)

Date	Author	Comment
2026-06-17	on*****	The pickup time changed randomly, the new pickups popped up during my trip and detoured to another direction. It took me 45 minutes to my destination 2 miles away.
The pickup time changed randomly, the new pickups popped up during my trip and detoured to another direction. It took me 45 minutes to my destination 2 miles away.
2026-06-04	31*****	If you are planning on using this app to get too and from work DO NOT drivers can show up 10 minutes early to your pickup with no warning and leave without you. You can book a ride at 11:am and not arrive at your destination untill past noon! Im 100% serious.
If you are planning on using this app to get too and from work DO NOT drivers can show up 10 minutes early to your pickup with no warning and leave without you. You can book a ride at 11:am and not arrive at your destination untill past noon! Im 100% serious.
2026-05-28	re*****	I wait. And I wait. And I wait. If you want to get a ride on time, don’t use hopper. If you have time to kill, go ahead. Only reason it’s two stars is because the drivers themselves are great. Management is absolutely horrendous. If you book thirty minutes ahead, it’ll come twenty minutes early and you’re not ready or aware. Book ten minutes ahead and you’ll be late by 30 minutes, at least.
I wait. And I wait. And I wait. If you want to get a ride on time, don’t use hopper. If you have time to kill, go ahead. Only reason it’s two stars is because the drivers themselves are great. Management is absolutely horrendous. If you book thirty minutes ahead, it’ll come twenty minutes early and you’re not ready or aware. Book ten minutes ahead and you’ll be late by 30 minutes, at least.
2025-12-09	Ve*****	The two cities runs the shared ride app but can’t satisfy the needs
The two cities runs the shared ride app but can’t satisfy the needs
2025-12-03	Sl*****	Slow. Unbelievably slow. If you want to arrive to a destination at a specific time, expect yourself to arrive half an hour late.
Slow. Unbelievably slow. If you want to arrive to a destination at a specific time, expect yourself to arrive half an hour late.
2025-12-01	Su*****	Now I can get to Echo.Church in Sunnyvale on my own and get to Kaiser Santa Clara on my own with affordable prices
Now I can get to Echo.Church in Sunnyvale on my own and get to Kaiser Santa Clara on my own with affordable prices
2025-09-27	Ka*****	I used the app and was about to be dropped off at a completely random location which was in the opposite direction of which my destination was. When I contacted support - it took me 10 mins just to explain to them what had happened and they kept repeating that it is normal to be dropped off slightly away from the recorded destination. I kept telling them then it was not slightly away - it is miles away. The customer service is mostly useless - they almost certainly tell me what I already know. That my ride is away x mins. If the ride is delayed 15-20 mins also - they don’t give an option to cancel without charge. And you will be charged. Multiple times using their service - my ride has delayed 30+ mins. Most of the cases the time estimates are too ambitious
I used the app and was about to be dropped off at a completely random location which was in the opposite direction of which my destination was. When I contacted support - it took me 10 mins just to explain to them what had happened and they kept repeating that it is normal to be dropped off slightly away from the recorded destination. I kept telling them then it was not slightly away - it is miles away. The customer service is mostly useless - they almost certainly tell me what I already know. That my ride is away x mins. If the ride is delayed 15-20 mins also - they don’t give an option to cancel without charge. And you will be charged. Multiple times using their service - my ride has delayed 30+ mins. Most of the cases the time estimates are too ambitious
2025-09-16	su*****	In carpool you can pickup customers along the route and reach final destination. But with silicon valley hopper, they will pickup and drop customers in all directions before reaching your destination. Worst service ever. Don't use
In carpool you can pickup customers along the route and reach final destination. But with silicon valley hopper, they will pickup and drop customers in all directions before reaching your destination. Worst service ever. Don't use
2025-09-16	Ta*****	Before anything let me make clear I really like Hopper and its drivers are really great people. However recently I’ve observed a trend where drivers change, or get late, and I still have to pay the penalty if I want to cancel. Whatever change is on your end, especially when it’s about the driver picking me up 10 min earlier or later than anticipated, is your responsibility. Please do not penalize users for this. I apologize for the 1-star review but needed to send a strong signal here.
Before anything let me make clear I really like Hopper and its drivers are really great people. However recently I’ve observed a trend where drivers change, or get late, and I still have to pay the penalty if I want to cancel. Whatever change is on your end, especially when it’s about the driver picking me up 10 min earlier or later than anticipated, is your responsibility. Please do not penalize users for this. I apologize for the 1-star review but needed to send a strong signal here.
2025-08-25	Wi*****	Good transportation
Good transportation