Silicon Valley Hopper

Name: Silicon Valley Hopper
Rating: 4.7 (564 reviews)
Author: Via Transportation, Inc.

By: Via Transportation, Inc.

On-demand rideshare service

Features & Capabilities

Silicon Valley Hopper is a convenient on-demand ridesharing extension serving Cupertino, Santa Clara, and connections to Mountain View and Sunnyvale Caltrain stations and El Camino Health Mountain View Hospital. Book trips directly from the app using branded vehicles nearby.

Green and affordable: most vehicles are electric, helping reduce your carbon footprint while linking you to nearby transit. Pay easily with a credit or debit card in-app. For support, email support-hopper@ridewithvia.com, and if you love the service, a 5-star rating is greatly appreciated.

User Growth & Download Statistics

App Navigation & Mapping

By:

Via Transportation, Inc.

Rating:

4.70

(564)

Version:

4.27.1 Last updated: 2026-05-07

Version code:

885383539

Creation date:

2023-04-29

Compatible devices:

Size:

125.16MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-27

Compare stats and ranking:

Ranking

# 74,958 ▼ 209

Other platforms

Silicon Valley Hopper (v4.27.1)

5,032 4.32

(56)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Via Transportation, Inc.

Apple Apps Store

https://apps.apple.com/us/app/silicon-valley-hopper/id6445977946

User Reviews

Overall, Silicon Valley Hopper is seen as affordable and easy to use, with some drivers delivering safe and convenient trips. However, many reviews highlight major reliability flaws: long and unpredictable wait times, frequent driver cancellations or no-shows, and detours that take trips off-route. A punitive cancellation policy and unclear pickup ETA visibility, plus several app/UX issues and tepid customer support, undermine the experience. The app has potential but reliability and support gaps limit its usefulness.

Pros

Affordable prices
Easy to set up / user-friendly interface
Some drivers are good and trips feel safe/convenient
Positive experiences reaching common destinations (e.g., Echo.Church, Kaiser)

Cons

Unreliable wait times and frequent driver cancellations/no-shows
Routing issues: detours and wrong drop-offs
Cancellation penalties and charges for delays
App UX issues: missing pickup ETAs, startup problems, annoying notifications
Poor customer support responsiveness and problem resolution

Recent reviews

The pickup time changed randomly, the new pickups popped up during my trip and detoured to another direction. It took me 45 minutes to my destination 2 miles away.

by on*****, 2026-06-17

If you are planning on using this app to get too and from work DO NOT drivers can show up 10 minutes early to your pickup with no warning and leave without you. You can book a ride at 11:am and not arrive at your destination untill past noon! Im 100% serious.

by 31*****, 2026-06-04

I wait. And I wait. And I wait. If you want to get a ride on time, don’t use hopper. If you have time to kill, go ahead. Only reason it’s two stars is because the drivers themselves are great. Management is absolutely horrendous. If you book thirty minutes ahead, it’ll come twenty minutes early and you’re not ready or aware. Book ten minutes ahead and you’ll be late by 30 minutes, at least.