Palo Alto Link

Name: Palo Alto Link
Rating: 4.6 (393 reviews)
Author: Via Transportation, Inc.

By: Via Transportation, Inc. App

Transit in Palo Alto

Overview

Version:

4.29.1

Last updated: 2026-08-17

Ranking

#80,648 ▼ 86

Overall

Features & Capabilities

Palo Alto Link is the city’s easy, affordable, and eco-friendly rideshare. With this extension, you can book a ride on your phone, view several ride options, and get directions to a nearby intersection where a driver will pick you up. Our corner-to-corner matching connects riders headed in the same direction, pooling rides to lower prices and reduce emissions.

SUSTAINABLE. Sharing rides reduces the number of vehicles on the road, cutting congestion and CO2. Our fleet blends hybrid and fully electric vehicles, so riding greener is just a couple taps away. Questions? Reach support-pal@ridewithvia.com. If you’re enjoying the service, a 5-star rating is always appreciated.

User Growth & Download Statistics

App Navigation & Mapping Data

By:

Via Transportation, Inc.

Rating:

4.60

(393)

Version:

4.29.1 Last updated: 2026-08-17

Version code:

889840722

Creation date:

2023-03-02

Compatible devices:

Size:

134.36MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-18

Compare stats and ranking:

Ranking

# 80,648 ▼ 86

Other platforms

Palo Alto Link (v4.30.0)

5,498 3.81

(23)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Via Transportation, Inc.

Apple Apps Store

https://apps.apple.com/us/app/palo-alto-link/id1663667568

User Reviews

Reviews praise Palo Alto Link for low fares, ease of use, and friendly drivers, but reliability suffers from frequent app bugs, inaccurate ETAs, and driver no-shows. Users also report confusing pickup locations and routing that cause extra walking or detours, with limited or slow customer support. Overall, the service is affordable and convenient when it works, but stability and navigation issues are the primary negatives.

Pros

Low-cost rides—much cheaper than typical rideshares, with occasional free rides.
Easy to use and intuitive app interface.
Generally quick pickups and reliable service when functioning.
Friendly, safe, and courteous drivers.
Flexible pickup options, including walking to a nearby pickup and cash payments.

Cons

Frequent bugs and crashes: the app often freezes or runs slowly, requiring you to close and reopen.
Inaccurate or unreliable estimated arrival times and longer overall trips due to routing choices.
Drivers missing or canceling pickups and poor or slow customer support.
Unreliable pickup location logic and random shifts in pickup/drop-off spots, causing extra walking.
Commuter routing integration adds detours and is not direct to the destination (especially for Caltrain users).

Recent reviews

This app sucks. Super bad in providing details if there is any shortcomings on driver sides. Requested rides are completely missing. Not intuitive to use it. Always shows the pickup location on the other side of the road. Very frustrating and don’t use it if u r already frustrated with your job

by sh*****, 2026-09-08

I am trying to login using a US phone number and I get an error message "We may be experiencing a technical issue..." I don't receive the code to login