Reviews of OG&E

By: OG&E App

List of user reviews and ratings for OG&E

Total ratings

4.80 (Rating count: 10,862)

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Review summary

The OG&E iOS app is praised for easy bill payment, real-time bill visibility, and user-friendly navigation, plus helpful support and energy-saving tips. However, a pattern of update and compatibility problems (often locking users out or blocking login), autopay enrollment issues, and unreliable performance mar the experience. Users also report confusing update flows and older-device compatibility, and some express frustration with high bills. The most mentioned pain points are update/compatibility issues, autopay problems, and app reliability, even as many reviews highlight positive features when the app works.

Pros

Fast and easy bill payment with multiple payment options
Real-time bill viewing and usage information
Intuitive, easy-to-navigate interface
Helpful customer support
Energy-saving information (Smart Hours) in the app

Cons

Frequent update/compatibility issues that lock users out or prevent login, including old device OS limitations
Autopay enrollment and past-due payment problems
Intermittent performance and slow app/crashes
Update/navigation flow bugs, including links to purchase/update pages and missing update button
Pricing concerns (high bills, perceived price gouging)

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User Reviews

Recent rating average: 2.60

All time rating average: 4.80

Upgrade to see all 67 reviews

49% (33)

Date	Author	Comment
2026-08-22	Br*****	This company sucks, their app sucks, the ppl that willingly work for them and enjoy their jobs here suck. This company is evil, does not care about their customers at all. They just want to torture people and use their monopoly on the electric grid to suck every penny out of their customers. They make it nearly impossible to pay them, then threaten to shut off your electric when it takes 40+ minutes to get on the phone with a real human to fix the issue. They lie, they cheat and they steal then try to pit the blame on their customers. Ridiculously cruel.
This company sucks, their app sucks, the ppl that willingly work for them and enjoy their jobs here suck. This company is evil, does not care about their customers at all. They just want to torture people and use their monopoly on the electric grid to suck every penny out of their customers. They make it nearly impossible to pay them, then threaten to shut off your electric when it takes 40+ minutes to get on the phone with a real human to fix the issue. They lie, they cheat and they steal then try to pit the blame on their customers. Ridiculously cruel.
2026-08-11	He*****	I paid my balance by phone on Aug 6. Still isn’t reflect on my balance page. I have received about 3 letters a week in San Antonio. My address is OKC. Horrible company. My acct configuration was wrong and when I found out I tried to switch to my other checking but you guys blocked me online. Way to treat a new customer and way to waste more money on stamps. Unreal
I paid my balance by phone on Aug 6. Still isn’t reflect on my balance page. I have received about 3 letters a week in San Antonio. My address is OKC. Horrible company. My acct configuration was wrong and when I found out I tried to switch to my other checking but you guys blocked me online. Way to treat a new customer and way to waste more money on stamps. Unreal
2026-08-08	De*****	The app sucks. I’ve been trying to upgrade my app for a month because it will not let me login without upgrading.
The app sucks. I’ve been trying to upgrade my app for a month because it will not let me login without upgrading.
2026-08-05	kh*****	If yall didn’t wait 5 days to take out the money maybe crab wouldn’t decline at the bank. I put money in and push pay, then it takes almost a solid week to take out of my account instead of immediately. I have CPTSD the kiosk is a panic attack for me but you have the worst customer service for any convenience pay options in that you wait to take it out then charge me because of your lack of diligence. At this rate I’m going off grid because this is stupid and I’m done.
If yall didn’t wait 5 days to take out the money maybe crab wouldn’t decline at the bank. I put money in and push pay, then it takes almost a solid week to take out of my account instead of immediately. I have CPTSD the kiosk is a panic attack for me but you have the worst customer service for any convenience pay options in that you wait to take it out then charge me because of your lack of diligence. At this rate I’m going off grid because this is stupid and I’m done.
2026-08-04	To*****	Thank you
Thank you
2026-07-30	sa*****	Simple is good and easy is better:)
Simple is good and easy is better:)
2026-07-28	An*****	Once you set up your account completely, it practically runs itself. All notifications are on time and it’s a simple 3 step process to make a payment.
Once you set up your account completely, it practically runs itself. All notifications are on time and it’s a simple 3 step process to make a payment.
2026-07-27	Dr*****	They don’t care when their app messes up a customers bill, and I try to get help and no one ever answers. Biggest crooks in Oklahoma.
They don’t care when their app messes up a customers bill, and I try to get help and no one ever answers. Biggest crooks in Oklahoma.
2026-07-26	Fr*****	It’s not letting me download or update the app without putting in card information. Since when? This is ridiculous. I have credit on my bill. I just wanna check it. Frustrated customer.
It’s not letting me download or update the app without putting in card information. Since when? This is ridiculous. I have credit on my bill. I just wanna check it. Frustrated customer.
2026-07-17	Tr*****	Fast
Fast