Reviews of UH MyChart

By: University Hospitals Health System, Inc. App

List of user reviews and ratings for UH MyChart

Total ratings

4.30 (Rating count: 2,879)

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Review summary

UH MyChart is praised for ease of use and strong communication features (messaging providers) along with quick access to results and appointments. However, recurring problems include slow or unreliable messaging, frequent bugs and login glitches, difficulties with scheduling and cancellations, data access gaps across affiliated hospitals, and billing/payment frustrations. Overall, it’s usable and feature-rich but reliability and cross-system data syncing need improvement.

Pros

Easy to use and navigate; essential health information is readily accessible on the phone.
Direct messaging with providers through the app reduces the need to call.
Quick access to test results, appointments, prescriptions, and visit summaries in one place.
Ability to schedule and manage appointments within the app, with reminders.
In-app billing capability to pay bills directly through MyChart.

Cons

Messaging response times are slow or inconsistent, ranging from 48 hours to never in some cases.
Frequent bugs and reliability issues (including identity verification failures, Face ID problems, and other glitches).
Appointment scheduling is cumbersome or unreliable (difficult to book, cancel, or some appointments disappearing).
Data access/integration problems across linked hospitals (missing data, not all records visible, cannot access external system data).
Billing/payments issues and a confusing UI (payments misapplied, per-bill payment not possible in some views).

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User Reviews

Recent rating average: 3.50

All time rating average: 4.30

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16% (10)

Date	Author	Comment
2026-08-21	Ja*****	They don’t care about people they treat people like they’re just Expendable the doctors and nurse don’t care they treat people like they’re just a paycheck
They don’t care about people they treat people like they’re just Expendable the doctors and nurse don’t care they treat people like they’re just a paycheck
2026-08-16	Sp*****	I’m trying to find a doctor and the app crashes when I click on the View Profile link.
I’m trying to find a doctor and the app crashes when I click on the View Profile link.
2026-08-12	p3*****	I’ve found MyChart to be convenient and easy to use. I’m able to schedule visits, see my test results and correspond with my physician.
I’ve found MyChart to be convenient and easy to use. I’m able to schedule visits, see my test results and correspond with my physician.
2026-07-29	SA*****	DEXA bone density scan - schedule at Suburban listed 1:30 today as time available but only after I scheduled it did the details tell me that test could only be done when no meds in previous 24 hours!
DEXA bone density scan - schedule at Suburban listed 1:30 today as time available but only after I scheduled it did the details tell me that test could only be done when no meds in previous 24 hours!
2026-07-25	ti*****	i really like this app. so much useful medical information available in one place, it’s like carrying an entire file cabinet around in your phone. i can review results from procedures, find a new clinic or specialist, list the meds i am taking or have in the past, the info is exhaustive. i’m old so not only do i see more medical pros, i have more trouble trying to keep all the info straight. this app is like having a personal assistant.
i really like this app. so much useful medical information available in one place, it’s like carrying an entire file cabinet around in your phone. i can review results from procedures, find a new clinic or specialist, list the meds i am taking or have in the past, the info is exhaustive. i’m old so not only do i see more medical pros, i have more trouble trying to keep all the info straight. this app is like having a personal assistant.
2026-07-22	Rp*****	Great that I’m notified about certain tests and whatnot, but we don’t all work in the medical field. Who really knows what all these acronyms and medical terms mean. Can’t we be informed in a more user friendly manner what some of this stuff actually means so we can make better decisions?
Great that I’m notified about certain tests and whatnot, but we don’t all work in the medical field. Who really knows what all these acronyms and medical terms mean. Can’t we be informed in a more user friendly manner what some of this stuff actually means so we can make better decisions?
2026-07-17	mr*****	App is easy and accurate
App is easy and accurate
2026-06-30	Rs*****	Very useful tool!
Very useful tool!
2026-06-02	sh*****	In the past, I was able to view a detailed statement ( very easily) which also included the address to send payment to. Everyone doesn’t pay online; therefore the address should be included on the statement.
In the past, I was able to view a detailed statement ( very easily) which also included the address to send payment to. Everyone doesn’t pay online; therefore the address should be included on the statement.
2026-05-27	za*****	Epic is an amazing system!
Epic is an amazing system!