Reviews of MyWay – Patient Support

By: Sanofi Winthrop Industrie App

List of user reviews and ratings for MyWay – Patient Support

Total ratings

4.80 (Rating count: 1,776)

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Review summary

Overall, users find MyWay valuable for managing Dupixent treatment, with strong support and useful reminders. However, persistent login and reliability issues, onboarding/code delivery problems, and inconsistent reminders hinder consistent use. The app’s strengths lie in timely support, essential treatment guidance, and adherence reminders, while the main drawbacks are technical instability, onboarding barriers, and limited customization of notifications.

Pros

Responsive and helpful customer/tech support that resolves issues quickly.
Essential tool for Dupixent users; provides useful information and supports the prescription.
Reliable injection and prescription reminders that help with adherence.
Positive impact on patient experience and daily life; perceived as valuable and caring.

Cons

Frequent login/authentication problems (including verification codes not arriving, password/Face ID issues, and repeated login errors).
App reliability issues (crashes, won’t open, or OS compatibility problems).
Onboarding/reg code/invite delivery problems that block access (codes not delivered, onboarding friction).
Reminders can be inconsistent or intrusive, with limited customization available.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.80

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58% (19)

Date	Author	Comment
2026-07-16	Tb*****	I take an injection every 15 days but app always sets a one week interval. Forcing me to fix it every time. It frequently forces me to manually sign in because it fails to complete a Face ID and keychain process.
I take an injection every 15 days but app always sets a one week interval. Forcing me to fix it every time. It frequently forces me to manually sign in because it fails to complete a Face ID and keychain process.
2026-06-06	Jj*****	Ever since I got my iPhone 16 Pro Max updated to iOS 26, notifications do not show my way as a compatible app. When I go to apps on my phone settings, my way only list and such as being a searchable app, but as far as notifications go, it doesn’t give me the opportunity to turn them on or off. Whenever I uninstall the app and reinstall the app, it does ask me a prompt to allow notifications, but even if I choose allow notifications are not an option within the settings on my phone. What the hell is going on? I have missed my dose so many times because of this that now I’m dosing on Fridays instead of Mondays this is ridiculous!!!!!
Ever since I got my iPhone 16 Pro Max updated to iOS 26, notifications do not show my way as a compatible app. When I go to apps on my phone settings, my way only list and such as being a searchable app, but as far as notifications go, it doesn’t give me the opportunity to turn them on or off. Whenever I uninstall the app and reinstall the app, it does ask me a prompt to allow notifications, but even if I choose allow notifications are not an option within the settings on my phone. What the hell is going on? I have missed my dose so many times because of this that now I’m dosing on Fridays instead of Mondays this is ridiculous!!!!!
2026-05-09	Dz*****	Suddenly I am not allowed to add journal entries. And the app keeps reminding me I have not added a journal entry. How could I add one if I am not allowed to???
Suddenly I am not allowed to add journal entries. And the app keeps reminding me I have not added a journal entry. How could I add one if I am not allowed to???
2026-05-06	Ma*****	I’ve tried contacting the team for about a month and have not been able to get them to update the copay card information even though it was confirmed via phone, poor customer experience and frustrating that this is the way to get the shot.
I’ve tried contacting the team for about a month and have not been able to get them to update the copay card information even though it was confirmed via phone, poor customer experience and frustrating that this is the way to get the shot.
2026-04-06	la*****	Poorly thought out. Not intuitive. Shouldn't have to call support for basic questions.
Poorly thought out. Not intuitive. Shouldn't have to call support for basic questions.
2026-03-15	To*****	Currently, I have a glitch that is making the app. Tell me at least three times a day that I missed my “last dose on January 14” even though it is March. I did not miss that dose either.
Currently, I have a glitch that is making the app. Tell me at least three times a day that I missed my “last dose on January 14” even though it is March. I did not miss that dose either.
2026-02-11	Ca*****	Working great, support staff superb
Working great, support staff superb
2025-11-19	BB*****	This app has been extremely helpful and informative. I appreciate Dupixent and the team of professionals who truly care about their patients! Dupixent has made my life normal again. Thank you!
This app has been extremely helpful and informative. I appreciate Dupixent and the team of professionals who truly care about their patients! Dupixent has made my life normal again. Thank you!
2025-11-14	wi*****	Good medicine
Good medicine
2025-09-27	Tu*****	Please update the app. Cannot login on iPhone 17. It displays a message saying the app is not compatible with OS version
Please update the app. Cannot login on iPhone 17. It displays a message saying the app is not compatible with OS version