Reviews of Summit CU Digital Banking

By: Summit Credit Union Greensboro NC App

List of user reviews and ratings for Summit CU Digital Banking

Total ratings

3.00 (Rating count: 22)

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Review summary

Users praise Summit CU Digital Banking for its feature-rich, convenient mobile banking experience, including easy balance checks, transfers, bill pay, statements, and mobile check deposits, with many noting the app is easy to use and has solid support from Summit CU staff. However, a core set of issues recurs: frequent crashes and blank screens after updates, problems loading Bill Pay, and balances/transactions not updating correctly. Some users also report compatibility problems on older iOS versions and intermittent biometric login (Touch ID/Face ID) support. Reliability improvements are needed alongside continued feature availability.

Pros

Feature-rich app with a wide range of banking capabilities (balance checks, transfers, bill pay, statements, and mobile check deposits).
Very convenient and easy to use with 24/7 access to banking features.
Mobile deposit and payments are strong, convenient features widely praised.
Responsive customer service from Summit CU staff.
Biometric login support (Touch ID/Face ID) in updates when available.

Cons

Frequent crashes and instability, especially after updates or during login (including blank screens).
Bill Pay / Bill Payer page often fails to load or work.
Balances and transactions not updating correctly or showing outdated data after updates.
Compatibility issues on older iOS versions (e.g., iOS 12) and general device compatibility problems.
Biometric login can be unreliable or intermittently removed after updates.

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User Reviews

Recent rating average: 2.90

All time rating average: 3.00

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28% (8)

Date	Author	Comment
2024-07-02	Fr*****	This app has all the high tech features one would expect and it works perfectly. Thanks Summit CU!
This app has all the high tech features one would expect and it works perfectly. Thanks Summit CU!
2022-07-01	le*****	No matter what I do, I can’t get the Bill Payer page to load. I’ve tried desktop view and reinstalling. Every other menu item works except Bill Payer.
No matter what I do, I can’t get the Bill Payer page to load. I’ve tried desktop view and reinstalling. Every other menu item works except Bill Payer.
2021-04-28	je*****	Updated to new version now the app does not open.
Updated to new version now the app does not open.
2021-04-24	ja*****	Has been working for about 2 weeks now. Called about it was told to delete and reinstall. It still doesn’t work
Has been working for about 2 weeks now. Called about it was told to delete and reinstall. It still doesn’t work
2021-04-14	bo*****	Latest update (04/2021) removed support for Touch ID and Face ID. Please bring it back!
Latest update (04/2021) removed support for Touch ID and Face ID. Please bring it back!
2020-12-29	YT*****	I have tried many time to enable my facial recognition back on my app. It was working before but stopped working out of nowhere. This makes it extremely hard to check my balance quick while I am on the move.
I have tried many time to enable my facial recognition back on my app. It was working before but stopped working out of nowhere. This makes it extremely hard to check my balance quick while I am on the move.
2019-11-07	Xa*****	I’ve banking here for 19 years and the technology keeps getting better and better. The rates and service are awesome too. I have my car loan my mortgage loan with Summit.
I’ve banking here for 19 years and the technology keeps getting better and better. The rates and service are awesome too. I have my car loan my mortgage loan with Summit.
2019-06-13	HE*****	I love working with Summit, the Staff has worked with me to make sure I have the best quality of care with my accounts!!!! Kudos!!
I love working with Summit, the Staff has worked with me to make sure I have the best quality of care with my accounts!!!! Kudos!!
2019-06-05	Ja*****	Issues: 1. The app can’t connect to the bank’s server when using mobile deposit 2. People pay isn’t working Feature request: 1. Notifications when a purchase has been made 2. Turn off debit/credit card usage in case of theft/lost What’s working fine: 1. Transferring money from accounts 2. Viewing statements & transactions 3. Logging in
Issues: 1. The app can’t connect to the bank’s server when using mobile deposit 2. People pay isn’t working Feature request: 1. Notifications when a purchase has been made 2. Turn off debit/credit card usage in case of theft/lost What’s working fine: 1. Transferring money from accounts 2. Viewing statements & transactions 3. Logging in
2018-12-11	vi*****	All this app do is crashes!!!! I’m sick of it
All this app do is crashes!!!! I’m sick of it