Reviews of Summit CU Digital Banking

By: Summit Credit Union Greensboro NC

List of user reviews and ratings for Summit CU Digital Banking

Total ratings

3.00 (Rating count: 22)

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Review summary

Users praise Summit CU Digital Banking for its feature-rich, convenient mobile banking experience, including easy balance checks, transfers, bill pay, statements, and mobile check deposits, with many noting the app is easy to use and has solid support from Summit CU staff. However, a core set of issues recurs: frequent crashes and blank screens after updates, problems loading Bill Pay, and balances/transactions not updating correctly. Some users also report compatibility problems on older iOS versions and intermittent biometric login (Touch ID/Face ID) support. Reliability improvements are needed alongside continued feature availability.

Pros

Feature-rich app with a wide range of banking capabilities (balance checks, transfers, bill pay, statements, and mobile check deposits).
Very convenient and easy to use with 24/7 access to banking features.
Mobile deposit and payments are strong, convenient features widely praised.
Responsive customer service from Summit CU staff.
Biometric login support (Touch ID/Face ID) in updates when available.

Cons

Frequent crashes and instability, especially after updates or during login (including blank screens).
Bill Pay / Bill Payer page often fails to load or work.
Balances and transactions not updating correctly or showing outdated data after updates.
Compatibility issues on older iOS versions (e.g., iOS 12) and general device compatibility problems.
Biometric login can be unreliable or intermittently removed after updates.

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User Reviews

Recent rating average: 2.90

All time rating average: 3.00

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36% (8)

Date	Author	Comment
2024-07-02	Fr*****	This app has all the high tech features one would expect and it works perfectly. Thanks Summit CU!
This app has all the high tech features one would expect and it works perfectly. Thanks Summit CU!
2022-07-01	le*****	No matter what I do, I can’t get the Bill Payer page to load. I’ve tried desktop view and reinstalling. Every other menu item works except Bill Payer.
No matter what I do, I can’t get the Bill Payer page to load. I’ve tried desktop view and reinstalling. Every other menu item works except Bill Payer.
2021-04-28	je*****	Updated to new version now the app does not open.
Updated to new version now the app does not open.