Blacklane: Private Chauffeurs

Name: Blacklane: Private Chauffeurs
Rating: 4.9 (37837 reviews)
Author: Blacklane GmbH

By: Blacklane GmbH App

Book Luxury Car Rides & Travel

Overview

Version:

8.7.0

Last updated: 2026-07-15

trustpilot categories

Features & Capabilities

Blacklane is a global chauffeur service that removes friction between you and your destination, handling the details so you don’t have to. Book professional, local chauffeurs for airport transfers, city-to-city journeys, by-the-hour bookings, and more in over 60 countries.

From real-time ride tracking and flight adjustment to carbon-offset rides and 24/7 Care Team support, Blacklane offers flexible changes, complimentary airport wait time, and seamless in-app payments to keep you moving smoothly from first tap to final arrival.

User Growth & Download Statistics

App Navigation & Mapping Shopping Marketing

By:

Blacklane GmbH

Rating:

4.90

(37,837) 15 new ratings

Version:

8.7.0 Last updated: 2026-07-15

Version code:

888273325

Creation date:

2012-06-10

Compatible devices:

Size:

190.10MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-18

Compare stats and ranking:

Ranking

# 7,367 ▼ 50

Other rankings

#17 in trustpilot categories keyword 2 ▲ #60 in booking keyword 36 ▲

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Blacklane GmbH

Apple Apps Store

https://apps.apple.com/us/app/blacklane-private-chauffeurs/id524123600

Website:

https://www.blacklane.com/en/

User Reviews

User feedback on Blacklane is mixed. Many praise professional, punctual drivers, clean vehicles, and an easy, intuitive booking experience, making rides feel reliable and premium, especially in Europe and the US. A sizable portion of reviews also highlight strong service and frequent driver communication. However, recurring issues center on the app itself: reliability bugs, connectivity problems during critical moments, forced logins, and a number of interface/design changes after the Uber acquisition that some users dislike. Others question value and pricing, noting higher costs or changes in pricing. Service quality remains strong while the app experience and value perception vary.

Pros

Professional, punctual, courteous drivers with clean, high-quality vehicles.
Easy to use, intuitive booking process and generally reliable app.
Consistent, high-quality service across multiple trips and regions.
Good communication channels with drivers and support (text/phone), with regular driver updates.
Trusted travel with strong customer service and support.

Cons

App reliability issues and bugs at critical moments (e.g., frequent disconnects, 'no internet'/'BLToolKit' errors).
Login friction in the newer app (forced daily logins; issues with Apple password autofill).
Chat and in-app support features are broken or hard to contact (particularly in the new version).
Perceived high pricing or value concerns, including price sensitivity vs Uber and changes after brand acquisition.
Negative impact of redesign/branding changes post-Uber acquisition (ugly design, backward changes).

Recent reviews

Horrible experience. Road with them a few times over the week. Twice they forgot one of the car seats, and they had no backup plan, so my family had to split up and find alternative ways home. In both cases, their drivers lied and said they had both car seats, so we did not get a refund. Shows both poor ethics and a bad experience