Nucleus® Support App

Name: Nucleus® Support App
Rating: 2 (21 reviews)
Author: Cochlear Ltd

By: Cochlear Ltd

Medical

Features & Capabilities

About the Nucleus® Support App

Cochlear™ support in the palm of your hands – wherever you are and whenever you need it. Get the help you need with your Cochlear Nucleus® 5 or Nucleus® Freedom™ Sound Processor.

The Nucleus Support App is designed to help you with the daily use and care of your Nucleus 5 or Nucleus Freedom Sound Processor. It includes helpful tips and information to make living with your Nucleus® Cochlear Implant as easy and simple as possible.

Some of the features inside this application include:

"How-to" instructions for using your sound processor.
Play buttons to watch instructional videos.
Hot links and images to connect you to Cochlear resources.
Daily tips to help you maximize your potential in everyday situations.
Advice on how best to use the telephone and listen to music.
Tips for when you travel, play sports, or engage in physical activities.
Troubleshooting resources.
Information on how to upgrade to newer technology.
Order Here buttons to provide convenient access to the online Cochlear Store.

Company information Cochlear is the global leader in implantable hearing solutions. We are a dedicated team of more than 2,000 people who deliver the gift of sound to the hearing impaired in over 100 countries. Our vision is to connect people, young and old, to a world of sound by offering life enhancing hearing solutions.

Cochlear’s mission of “Hear now. And always” embodies the company’s commitment to providing its recipients with the best possible hearing performance today and for the rest of their lives. For 30 years, Cochlear has helped over 250,000 people either hear for the first time or reconnect to their families, friends, workplaces and communities.

Further information For further information about Cochlear products visit www.CochlearAmericas.com/Support

We want to know what you think! If you have any comments about this app, or need email support, contact nucleusapp@cochlear.com

Cochlear, the elliptical logo, and Freedom are trademarks of Cochlear Limited. Hear Now. And Always and Nucleus are registered trademarks of Cochlear Limited. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

User Growth & Download Statistics

App

By:

Cochlear Ltd

Rating:

2.00

(21)

Version:

1.3 Last updated: 2015-06-16

Version code:

837150923

Creation date:

2012-04-26

Compatible devices:

Size:

31.50MB

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 396,156 ▼ 2,275

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Cochlear Ltd

Apple Apps Store

https://apps.apple.com/us/app/nucleus-support-app/id519737573

User Reviews

Overall, reviews describe the Nucleus Support App as a handy information resource and learning tool, especially for older devices. However, there is strong frustration over no N7 support and outdated content not covering newer products, along with a desire for Remote Assistant features.

Pros

Provides quick access to device information and guidance, serving as a handy reference for users.
Useful resource for users with older Cochlear devices (e.g., bilateral Nucleus 5).
Overall positive reception as a helpful learning tool that users appreciate.

Cons

No N7 support and the app content is not updated to reflect newer devices (N7, N8, Kanso 2).
Lack of Remote Assistant capability; users want remote control/assistance features in the app.
App is viewed as outdated and in need of updates before newer releases.

Recent reviews

Can’t use the app for the new equipment. Reviews from 13 years ago! Really!?

by Cs*****, 2025-06-27

I have been fighting this N7 for four years and if this is the way it’s supposed to go I would rather be deaf

by Ol*****, 2025-05-20

This COULD be a useful app if it referred to Cochlear’s latest products (Nucleus 8 and Kanso 2) but it is way out of date. Come on Cochlear! UPDATE! Please!