Nucleus Smart

Whereas for five years I could use the app to hear through both my Resound hearing aid and cochlear implant now after the upgrade the app gives me an error message that it will only work with one of my devices and to contact my clinician. When I called cochlear technical support they could not fix the problem and I got disconnected. So now I cannot connect to my phone or any of the accessories. I asked to get the previous version of the app that worked and cu hear could not do that. This app is the worst and most frustrating app I have been forced to use. I’m not sure if I had the choice that I would get a Cochlear brand implant as opposed to a competing brand.

I have my app have already connected to my resound hearing aid and cochlear implant together. After the updated, I went to the app and the saved data isn’t working, telling me to forget all devices in my iPhone settings. Now I faced two choices, one is to update to previous version of the app but there’s no way to do that, which left my last choice is to forget all devices, then I tried to connect both devices but it’s only allow one device to connect. Make it wasted a lot of time which I have to make an appointment with my audiologist to connected both devices since audiologist’s schedule is tight.