Reviews of Nextech

By: NexTech Systems, Inc.

List of user reviews and ratings for Nextech

Total ratings

2.70 (Rating count: 83)

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Review summary

Reviews repeatedly cite Nextech as overpriced with costly add-ons and limited value. Frequent bugs, clunky performance, and updates that don’t fix core issues are common. Mobile use is hampered by scheduling and charting limits on phones and the lack of biometric login, while iPad usage is not consistently better. Cross-product integration is weak and customer support is often criticized. Notable positives include a user-friendly and customizable interface, Rx e-prescribing, telehealth capabilities, and ongoing updates that some users find beneficial.

Pros

The app is user-friendly and highly customizable.
Rx/e-prescribing from the app.
Telehealth add-on is available, with updates that enabled remote practice during COVID.
The iPad app is capable for viewing schedules and is favored by some users.

Cons

Very high price with costly add-ons; overall cost is a major drawback.
Frequent bugs, clunky performance, and updates that do not fix core issues.
Mobile app limitations: cannot schedule or manage appointments from the phone; inconsistent features vs. iPad; lack of biometric login.
Lack of biometric authentication (FaceID/fingerprint) is a long-standing missing feature.
Poor integration across Nextech products and weak customer support.

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User Reviews

Recent rating average: 2.00

All time rating average: 2.70

Upgrade to see all 41 reviews

39% (16)

Date	Author	Comment
2026-05-17	LP*****	Can’t send any prescriptions anymore because you can’t scroll once the acknowledgment comes up
Can’t send any prescriptions anymore because you can’t scroll once the acknowledgment comes up
2025-08-27	Re*****	The program is less than what was promised. The kinks in the system coupled with the fact we have to purchase add on items for everything leaves us very disappointed. The cost for this is exuberant. The customer service is terrible and although I have reached out to management a few times , we simply do not get quality service.
The program is less than what was promised. The kinks in the system coupled with the fact we have to purchase add on items for everything leaves us very disappointed. The cost for this is exuberant. The customer service is terrible and although I have reached out to management a few times , we simply do not get quality service.
2025-06-28	Va*****	I cannot believe how outdated the word processor is. It needs a good grammar check. The Mac version constantly logs me out with me losing the current work. Needs REAL updates
I cannot believe how outdated the word processor is. It needs a good grammar check. The Mac version constantly logs me out with me losing the current work. Needs REAL updates
2025-03-10	sc*****	I would like to be able to use my mobile device that the iPad version. The mobile version is very limiting to what I am able to do.
I would like to be able to use my mobile device that the iPad version. The mobile version is very limiting to what I am able to do.
2025-03-05	Tr*****	Usually there’s a feature on here on the iPad where you can move the tab to the side. Now, you cannot! Which is ultimately really frustrating and I don’t understand why or how that is beneficial especially when working fast. PLEASE UPDATE THAT!
Usually there’s a feature on here on the iPad where you can move the tab to the side. Now, you cannot! Which is ultimately really frustrating and I don’t understand why or how that is beneficial especially when working fast. PLEASE UPDATE THAT!
2025-03-05	De*****	We have used this system for over 5 years now and it is problem after problem. EMA is the way to go. Nextech doesn’t compare.
We have used this system for over 5 years now and it is problem after problem. EMA is the way to go. Nextech doesn’t compare.
2024-11-19	So*****	Need to fix this. Epic utilizes fingerprint or facial recognition login. Nextech app needs to modernize.
Need to fix this. Epic utilizes fingerprint or facial recognition login. Nextech app needs to modernize.
2024-08-23	ch*****	You are unable to see scanned in documents on the iPad.
You are unable to see scanned in documents on the iPad.
2024-07-20	Ja*****	A one of the “premier” EMR solutions, and one of the most expensive, Nextech is clunky and disappointing. Huge obvious improvements (FaceID login) are left unaddressed for years while regular updates are rolled out to fix unnoticeable issues. I wonder if these updates are just for show. Clearly they are not prioritizing high yield items (for our practice at least). This is true for the app, and even more true for the desktop software our office uses which is about as cutting edge as WordPerfect, if you can remember that. I am glad to have a way to send in prescriptions electronically by phone. That function was actually outsourced to a third party (drfirst) and works pretty well. I am a physician and former programmer. I use this software daily, know its quirks fairly well after years of use, and it causes me daily pain, although that was also true of Epic and Cerner.
A one of the “premier” EMR solutions, and one of the most expensive, Nextech is clunky and disappointing. Huge obvious improvements (FaceID login) are left unaddressed for years while regular updates are rolled out to fix unnoticeable issues. I wonder if these updates are just for show. Clearly they are not prioritizing high yield items (for our practice at least). This is true for the app, and even more true for the desktop software our office uses which is about as cutting edge as WordPerfect, if you can remember that. I am glad to have a way to send in prescriptions electronically by phone. That function was actually outsourced to a third party (drfirst) and works pretty well. I am a physician and former programmer. I use this software daily, know its quirks fairly well after years of use, and it causes me daily pain, although that was also true of Epic and Cerner.
2024-04-18	Br*****	I came from a better app. The disappointing features: 1- no ability to add a new patient 2- no ability to make an appointment 3- no faceID 4- poor picture function
I came from a better app. The disappointing features: 1- no ability to add a new patient 2- no ability to make an appointment 3- no faceID 4- poor picture function