A. O. Smith

Name: A. O. Smith
Rating: 1.3 (440 reviews)
Author: A. O. Smith

By: A. O. Smith

Utilities

Features & Capabilities

For professionals: the A. O. Smith extension features the XPERT Water Heater Selection Tool to identify the best options for customers, plus the iCOMM connectivity platform to monitor and adjust installed water heaters remotely. It also includes warranty checks and product cross-reference to simplify replacements and maintenance. For homeowners: stay connected to your water heater with iCOMM, monitor temperature and schedules, choose your operating mode, and align with utility Demand Response or Time-of-Use programs to save energy.

User Growth & Download Statistics

App Home Automation Data

By:

A. O. Smith

Rating:

1.30

(440)

Version:

13.0.8 Last updated: 2025-10-23

Version code:

879148662

Creation date:

2011-08-17

Compatible devices:

Size:

30.98MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 137,681 ▼ 174

Other platforms

A. O. Smith (v13.0.8)

57,884 1.34

(444)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

A. O. Smith

Apple Apps Store

https://apps.apple.com/us/app/a-o-smith/id456489822

Website:

https://www.hotwater.com/resources/mobile-apps.html

User Reviews

User reviews consistently criticize the A.O. Smith app as unstable and unreliable. The most common issues are the app forgetting or losing connected water heaters, frequent disconnects requiring re-adding, and sessions that expire or log out, forcing repeated sign-ins. Many users also must re-enter serials and purchase details to re-register, with vacation mode aggravating this. Some registrations fail or require manual Wi‑Fi setup. Overall, reliability and ease of use are major weaknesses, overshadowing any potential benefits of the app.

Pros

Cons

App frequently disconnects from the water heater and requires re-adding or reconfiguring the device.
The app forgets registered heaters and wipes saved devices, forcing re-adding from scratch.
Sessions expire or the app logs you out, so you must sign in again and reconfigure setup.
You often have to re-enter the serial number, model, and purchase date, especially when using vacation mode or after updates.
Registration/initial setup can fail (unknown heater) or require manual Wi‑Fi setup, making it hard to get started.

Recent reviews

Don’t take space up on your phone, the app does not work well. You can look back 2 years ago and the developer stated they were working on the problem. They must still be on a vacation because it still doesn’t work properly. It won’t stay connected to the water heater.