Features & Capabilities

For professionals: the A. O. Smith extension features the XPERT Water Heater Selection Tool to identify the best options for customers, plus the iCOMM connectivity platform to monitor and adjust installed water heaters remotely. It also includes warranty checks and product cross-reference to simplify replacements and maintenance. For homeowners: stay connected to your water heater with iCOMM, monitor temperature and schedules, choose your operating mode, and align with utility Demand Response or Time-of-Use programs to save energy.

User Growth & Download Statistics

By:
A. O. Smith
Rating:
1.30
(440)
Version:
13.0.8 Last updated: 2025-10-23
Version code:
879148662
Creation date:
2011-08-17
Compatible devices:
Size:
30.98MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-05
Compare stats and ranking:

Ranking

Other platforms

Android
A. O. Smith (v13.0.8)
57,884 1.34 (444)

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
A. O. Smith
Apple Apps Store
https://apps.apple.com/us/app/a-o-smith/id456489822
Website:
https://www.hotwater.com/resources/mobile-apps.html

User Reviews

User reviews consistently criticize the A.O. Smith app as unstable and unreliable. The most common issues are the app forgetting or losing connected water heaters, frequent disconnects requiring re-adding, and sessions that expire or log out, forcing repeated sign-ins. Many users also must re-enter serials and purchase details to re-register, with vacation mode aggravating this. Some registrations fail or require manual Wi‑Fi setup. Overall, reliability and ease of use are major weaknesses, overshadowing any potential benefits of the app.
Pros
Cons
  • App frequently disconnects from the water heater and requires re-adding or reconfiguring the device.
  • The app forgets registered heaters and wipes saved devices, forcing re-adding from scratch.
  • Sessions expire or the app logs you out, so you must sign in again and reconfigure setup.
  • You often have to re-enter the serial number, model, and purchase date, especially when using vacation mode or after updates.
  • Registration/initial setup can fail (unknown heater) or require manual Wi‑Fi setup, making it hard to get started.
Recent reviews
Don’t take space up on your phone, the app does not work well. You can look back 2 years ago and the developer stated they were working on the problem. They must still be on a vacation because it still doesn’t work properly. It won’t stay connected to the water heater.
by bj*****, 2026-04-29

Worthless app it always dumps the saved water heater and date of purchase. Very annoying
by Ea*****, 2026-04-03

Fix your app. It constantly disconnects from my water heater and makes me add it again. The water heater also sucks. At least make the app decent
by PN*****, 2026-03-20
View all user reviews ›

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