Reviews of my Sun Life (Canada)

By: Sun Life Financial App

List of user reviews and ratings for my Sun Life (Canada)

Total ratings

4.30 (Rating count: 620)

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Review summary

Overall, users praise my Sun Life Canada for being easy to use, quick to submit claims, and providing easy access to coverage info and claim status. Many reviews note it’s convenient for families and generally stable. A recurring concern centers on update-related issues: release notes aren’t clear about changes and some updates break functionality (like calling through the app). A few report reimbursement deductions with little explanation. Improving update communication and transparency could boost satisfaction.

Pros

Easy to submit claims.
User-friendly and easy to navigate.
Fast responses and quick turnaround on claims.
Easy to find information about coverage and check claim status.
Convenient for families (once provider information is entered, claims for the entire family are easy).

Cons

Update-related issues: release notes are unclear about changes and some updates cause features to break (e.g., calling through the app).

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User Reviews

Recent rating average: 3.20

All time rating average: 4.30

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13% (7)

Date	Author	Comment
2026-08-01	ou*****	Can’t see RRSP contributions from the app. Can’t view claim history as well.
Can’t see RRSP contributions from the app. Can’t view claim history as well.
2026-07-06	ma*****	The app is still using a web view in 2026 so the performance and loading are poor. Much of the app functionality is restricted to the desktop app which requires a phone number to access that not everyone has. This prevents some from accessing their own account in the name of “security”.
The app is still using a web view in 2026 so the performance and loading are poor. Much of the app functionality is restricted to the desktop app which requires a phone number to access that not everyone has. This prevents some from accessing their own account in the name of “security”.
2026-05-27	Mi*****	App is easy to use. I wish they had an easier and quicker way to get my benefits card and add to my wallet.
App is easy to use. I wish they had an easier and quicker way to get my benefits card and add to my wallet.
2025-11-25	Te*****	Since many new versions, the release notes (changes) have been the same. When you make a new release the least you can do to have confidence with your customers is to keep them well informed! Once you do this, I’ll update my review.
Since many new versions, the release notes (changes) have been the same. When you make a new release the least you can do to have confidence with your customers is to keep them well informed! Once you do this, I’ll update my review.
2025-08-23	De*****	The facility for submitting claims is fine but the system for checking coverage is missing some vital information. They tell you what’s covered, and for how much, but they don’t tell you your remaining balance - which they very easily could. It seems that their aim is not to delight the user but to simply have an app in the app store.
The facility for submitting claims is fine but the system for checking coverage is missing some vital information. They tell you what’s covered, and for how much, but they don’t tell you your remaining balance - which they very easily could. It seems that their aim is not to delight the user but to simply have an app in the app store.
2025-05-24	Fr*****	Been trying to receive full reimbursement for past 3 weeks. Spoke to supervisor and he couldn’t have issue corrected. I have 100% coverage but $265.00 is deducted with no explanation. Extremely poor customer service, did not have this issue with Blue Cross.
Been trying to receive full reimbursement for past 3 weeks. Spoke to supervisor and he couldn’t have issue corrected. I have 100% coverage but $265.00 is deducted with no explanation. Extremely poor customer service, did not have this issue with Blue Cross.
2025-05-21	Je*****	Easy to submit a claim
Easy to submit a claim
2024-12-16	ab*****	Excellent! The app makes it easy to follow the proper steps required.
Excellent! The app makes it easy to follow the proper steps required.
2024-10-07	NL*****	Best clinical counseling around!
Best clinical counseling around!
2024-09-18	Wa*****	Easy to use and quick response
Easy to use and quick response