Manulife Mobile

Lot of things are good with the app. Please add the functionality of paying to the HSA directly based on the pending balance on the claim.

This app either makes it impossible, or intentionally difficult, to find your legal policy/insurance contract. I recognize I may be overly sensitive to an issue like this as a lawyer, but I feel compelled to note that this behaviour is improper for an international institution like Manulife. There is absolutely no reason for this: the only rationale for limiting policyholders’ ability to review their full policy is to maintain an information asymmetry between Manulife and the holder. The only reason insurance co’s would want information asymmetry? It gives them an advantage when denying meritorious insurance claims, because policyholders cannot effectively enforce their rights if they are not aware of them. This is unbecoming of an institution like Manulife, and it’s something I would have expected out of an underground loan shark, not an accredited financial institution. This must be fixed. Policyholders should ALWAYS have access to the contracts that bind them. No, waiting on the phone for 3 hours is not “access.” No, a camouflaged email attachment is not “access”. In 2026, good faith contracting affords parties REAL, perpetual digital access. If Manulife wants to claim that they insure in good faith, this should be a non-issue. I hope they do the right thing.