Reviews of BMO Canada

By: BMO Financial Group App

List of user reviews and ratings for BMO Canada

Total ratings

4.30 (Rating count: 174)

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Review summary

Overall sentiment is mixed. Users praise a modern, attractive UI with fast, smooth design and intuitive navigation when the app works. However, the most mentioned issues are persistent login/auth failures, endless loading spinners, and outages that make the app unreliable. There are frequent requests for missing features (bill payment, mobile check deposit, InvestorLine) and complaints about upsell ads and update cadence. Reliability concerns overshadow the positives.

Pros

Modern, visually appealing UI that has improved significantly in newer versions.
Fast, responsive performance when the app is loading and functioning.
Clear at-a-glance overview of accounts and smooth navigation for common banking tasks.

Cons

Frequent login/auth failures, with endless loading circles, splash screens, or being unable to sign in.
Intermittent outages and 'Something is up on our end' messages leading to unreliable access.
Missing key features compared to competitors (e.g., bill payment, camera check deposit, InvestorLine).
Ads and aggressive update cadence; upsell messages detract from the user experience.
Authentication friction (Face ID registration issues, two-factor setup, and password length limitations).

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User Reviews

Recent rating average: 1.60

All time rating average: 4.30

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46% (17)

Date	Author	Comment
2026-04-24	Th*****	I had an issue with an update, where the app stopped working for me. The devs read the reviews, gave helpful responses AND fixed the issue. The app itself has always been great - lets me see info at a glance, do all the banking I need to and has a good flow.
I had an issue with an update, where the app stopped working for me. The devs read the reviews, gave helpful responses AND fixed the issue. The app itself has always been great - lets me see info at a glance, do all the banking I need to and has a good flow.
2026-04-18	Sa*****	App does not load. It is stuck on an empty screen with no option to login. Only works if I uninstall and reinstall again for a couple of hours.
App does not load. It is stuck on an empty screen with no option to login. Only works if I uninstall and reinstall again for a couple of hours.
2026-04-18	Ti*****	The app does not register itself with the Face ID registry (Settings - Face ID & Passcode - Other Apps). All the apps using Face ID on iOS should show up there, but this one doesn’t. Why would it take 2 weeks to fix such a small issue that impacts sooo many users??? Shouldn’t this be a P0 ticket??
The app does not register itself with the Face ID registry (Settings - Face ID & Passcode - Other Apps). All the apps using Face ID on iOS should show up there, but this one doesn’t. Why would it take 2 weeks to fix such a small issue that impacts sooo many users??? Shouldn’t this be a P0 ticket??
2026-04-15	Ro*****	After you set up login, click ‘remember me’ and setup faceid the first time, the next time click the app you just see the circle go round and round forever on the loading page
After you set up login, click ‘remember me’ and setup faceid the first time, the next time click the app you just see the circle go round and round forever on the loading page
2026-04-15	Cl*****	Since the last update, the app is unusable. iPhone 13, iOS 26.3.1 When launching, the app stays on the blue screen with the BMO logo. A small lock with a moving circle arc is the only thing happening. I was able to login by uninstalling and reinstalling the app but that works only once. The problem returns on the next login. Logging out or not before closing the app doesn’t change the behavior. Please provide a fix for this issue.
Since the last update, the app is unusable. iPhone 13, iOS 26.3.1 When launching, the app stays on the blue screen with the BMO logo. A small lock with a moving circle arc is the only thing happening. I was able to login by uninstalling and reinstalling the app but that works only once. The problem returns on the next login. Logging out or not before closing the app doesn’t change the behavior. Please provide a fix for this issue.
2026-04-15	Th*****	After the update back on April 9 (approx), the app refused to get past the initial spinning circle around the lock. Yes, I tried force closing and restarting and I tried rebooting the phone and restarting, but nothing would get it past that spinner. Finally, I tried REMOVING the app and then redownloading it. That worked,… for a couple of days. Had to do that again today, so we’ll see how long it continues to work now. So - updating to 2 Stars from one because eventually it is possible to sign in.
After the update back on April 9 (approx), the app refused to get past the initial spinning circle around the lock. Yes, I tried force closing and restarting and I tried rebooting the phone and restarting, but nothing would get it past that spinner. Finally, I tried REMOVING the app and then redownloading it. That worked,… for a couple of days. Had to do that again today, so we’ll see how long it continues to work now. So - updating to 2 Stars from one because eventually it is possible to sign in.
2025-12-12	Se*****	Seems like every month the app just will not log in, freezing on the very first loading screen. Without even bringing me to a login prompt. Absolutely infuriating and useless. More often than not even a hard restart of my phone does nothing.
Seems like every month the app just will not log in, freezing on the very first loading screen. Without even bringing me to a login prompt. Absolutely infuriating and useless. More often than not even a hard restart of my phone does nothing.
2025-07-10	Me*****	App is constantly broken. Not able to log in. "Somethings up on our end. Please try again soon". Pretty ridiculous it's been a few days of this. Might change banks due to the great inconvenience. App also constantly changes how it shows joint, chequing and saving accounts. So if you don't know every account number off by heart you will have no clue what account you're using. The app was designed great about 6 years ago. It's been all downhill.
App is constantly broken. Not able to log in. "Somethings up on our end. Please try again soon". Pretty ridiculous it's been a few days of this. Might change banks due to the great inconvenience. App also constantly changes how it shows joint, chequing and saving accounts. So if you don't know every account number off by heart you will have no clue what account you're using. The app was designed great about 6 years ago. It's been all downhill.
2025-02-06	Ju*****	Always says “something is up on our end” or “we are trying hard to fix. How about actually fixing? One day the app and tech issues will be what drivers people away from this bank. Whoever uses this app in Canada should know what I’m talking about. Worst banking app out there easily
Always says “something is up on our end” or “we are trying hard to fix. How about actually fixing? One day the app and tech issues will be what drivers people away from this bank. Whoever uses this app in Canada should know what I’m talking about. Worst banking app out there easily
2025-01-08	bi*****	It has been consistently down at several nights.
It has been consistently down at several nights.