Reviews of Heathrow Express

By: Heathrow Express App

List of user reviews and ratings for Heathrow Express

Total ratings

4.80 (Rating count: 7,020)

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Review summary

Many users praise the Heathrow Express app for being easy to use, convenient for purchasing tickets online ahead, and offering good value. Positive notes highlight clear timetables and simple navigation, with some users able to store tickets in Apple Wallet. However, recurring issues include account creation and email validation problems, payment processing failures including duplicate charges, inability to modify bookings or returns, glitches and feature limitations (maps, search for booked tickets), and weak in-app support. These frequent complaints outweigh the positives, suggesting the app is functional but reliability and support need improvement.

Pros

Easy to use and intuitive app with simple navigation.
Very convenient to buy tickets online ahead of travel.
Good value with affordable round-trip options.
Clear, easy-to-read timetables and schedules.
Tickets can be saved to Apple Wallet for easy access.

Cons

Account creation and email validation issues (invalid emails, inability to create or access an account).
Payment processing failures and potential duplicate charges (unable to process payments, multiple charges, trouble updating payment method).
Inability to modify bookings or change return dates.
Glitches and usability problems (maps are useless, search for booked tickets doesn't work).
Limited in-app support / inability to contact an agent.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.80

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40% (24)

Date	Author	Comment
2026-08-18	Fr*****	Bought two tix and they don’t show in the app. No support either.
Bought two tix and they don’t show in the app. No support either.
2026-07-24	Pr*****	Why do we pay for premier seating when that section gets very filled with non paying premier passengers and no conductor checks for tickets ????
Why do we pay for premier seating when that section gets very filled with non paying premier passengers and no conductor checks for tickets ????
2026-07-12	cw*****	Okay
Okay
2026-06-29	Ja*****	Great
Great
2026-06-24	Be*****	We bought tickets a day in advance for our trip. App sold a ticket and didn’t make it clear it was for same day only. So, when we arrived at the station, we had to buy a second set of tickets.
We bought tickets a day in advance for our trip. App sold a ticket and didn’t make it clear it was for same day only. So, when we arrived at the station, we had to buy a second set of tickets.
2026-06-22	Co*****	Waste of time use TrainLine
Waste of time use TrainLine
2026-06-22	Ja*****	Failed to send my EMAIL 6 digits…couldn’t establish account
Failed to send my EMAIL 6 digits…couldn’t establish account
2026-06-17	Kr*****	I wish everything was this simple and uncomplicated.
I wish everything was this simple and uncomplicated.
2026-06-05	Oo*****	The web site is easy to use I had to refund and rebook book very simple to do.
The web site is easy to use I had to refund and rebook book very simple to do.
2026-05-15	Un*****	Unable to register to change or refund my tickets due to invalid email error although email is fine and sent my purchased tickets. No tech help is available
Unable to register to change or refund my tickets due to invalid email error although email is fine and sent my purchased tickets. No tech help is available