Reviews of dtac

By: TRUE CORPORATION PUBLIC COMPANY LIMITED

List of user reviews and ratings for dtac

Total ratings

4.20 (Rating count: 332)

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Review summary

User reviews for the dtac iOS app center on reliability and usability problems. The most common complaints are app instability (crashes and lag), data/top-up billing issues (early expiration, double/triple charges, and odd payment errors), and a confusing UI with hard-to-find help and poorly displayed package history. Many users also report intrusive marketing (spam texts and chat ads) and weak customer support. A few reviewers praise easy navigation and loyalty, but overall the top concerns are stability, billing, and usability that affect core functions like checking data and purchasing plans.

Pros

Easy to use with intuitive navigation.
Helpful for travelers needing extra bandwidth.
Loyal user base and some positive experiences from long-time customers.
Promotions and deals are appreciated by some users.

Cons

Frequent instability: crashes, lag, and slow performance after updates.
Data/top-up billing problems: data can expire early, topping up can be charged multiple times, and users report 'insufficient funds' after charges.
Confusing UI/UX and poor visibility of packages/history: difficult to find help, messy package history, hard to view usage and packages.
Spammy marketing: daily SMS ads and intrusive chat bubble ads.
Customer service often unhelpful or unavailable: automated responses and lack of real support.

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User Reviews

Recent rating average: 2.10

All time rating average: 4.20

Upgrade to see all 332 reviews

4% (13)

Date	Author	Comment
2026-03-03	re*****	Latest version now crashes when trying to view my refill history. 10.30.3 on iPhone with iOS 26.3.
Latest version now crashes when trying to view my refill history. 10.30.3 on iPhone with iOS 26.3.
2025-09-09	Cj*****	They keep sending me messages saying I’m out of data. I topped up twice in the last three days which should be enough for two months service, but the service ends after one day. This has happened twice. Called Customer Service and all I get is a recording telling me to top up again! Stuck in Bangkok with no data! Thanks Dtac!
They keep sending me messages saying I’m out of data. I topped up twice in the last three days which should be enough for two months service, but the service ends after one day. This has happened twice. Called Customer Service and all I get is a recording telling me to top up again! Stuck in Bangkok with no data! Thanks Dtac!
2025-07-07	So*****	Everything ok
Everything ok