Reviews of NET-A-PORTER: Luxury Fashion

By: THE NET-A-PORTER GROUP LIMITED App

List of user reviews and ratings for NET-A-PORTER: Luxury Fashion

Total ratings

4.90 (Rating count: 49,255)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Net-A-Porter is valued for its broad luxury selection, fast shipping, easy returns, and accurate product information. Recurrent downsides center on promo code misrepresentation, unresponsive or unhelpful customer service, app performance issues during peak times, and slow refunds/return processing, with occasional order inaccuracies. Overall a strong shopping experience plagued by promo and service reliability issues.

Pros

Great selection of items with easy navigation.
Fast shipping and easy, free returns.
Accurate product measurements and detailed product information.
Efficient and friendly exchange process and generally reliable support.

Cons

Promo codes are often misleading or not applicable to popular items, and codes can be marked as used.
Customer service is slow or unhelpful, with reports of unresponsiveness and unreachable contact options.
The app experiences timeouts, freezes, and payment issues during promotions and high traffic.
Refunds/returns can be slow or unresolved, with money held for long periods.
Occasional order issues like wrong items or stock discrepancies.

Upgrade to see all 51 reviews

User Reviews

Recent rating average: 2.60

All time rating average: 4.90

Upgrade to see all 51 reviews

37% (19)

Date	Author	Comment
2026-04-30	da*****	Love the experience with net-a-porter, great selection of items, wonderful service, the measurements on items are pretty much always correct and very informative - I never even had to return anything
Love the experience with net-a-porter, great selection of items, wonderful service, the measurements on items are pretty much always correct and very informative - I never even had to return anything
2026-02-19	Be*****	They lure you in with a 10% promo code (which feels significant for a luxury retailer), but the code doesn’t apply to most major brands, or at least not any of the desirable ones. Even Nike is excluded. What’s worse, if you try to use the code on an ineligible item, it’s marked as used and you can’t apply it again. Customer service wasn’t helpful either. Instead of offering a solution, they simply sent screenshots of the fine print and told me to be more attentive next time. Overall, the experience felt misleading and unnecessarily frustrating. You’re honestly better off using the desktop version.
They lure you in with a 10% promo code (which feels significant for a luxury retailer), but the code doesn’t apply to most major brands, or at least not any of the desirable ones. Even Nike is excluded. What’s worse, if you try to use the code on an ineligible item, it’s marked as used and you can’t apply it again. Customer service wasn’t helpful either. Instead of offering a solution, they simply sent screenshots of the fine print and told me to be more attentive next time. Overall, the experience felt misleading and unnecessarily frustrating. You’re honestly better off using the desktop version.
2026-01-28	Tu*****	I have been trying to contact Net-A-Porter for days. The phone number is out of service, I cannot reach support through messages, and emails are not being answered. For a luxury company, this level of customer service is unacceptable. Very disappointing experience.
I have been trying to contact Net-A-Porter for days. The phone number is out of service, I cannot reach support through messages, and emails are not being answered. For a luxury company, this level of customer service is unacceptable. Very disappointing experience.
2026-01-15	ki*****	Don’t use them. So many other online platforms. Their customer service is horrific. Useless. Non responsive. They keep your money indefinitely when you return. It’s a total scam!!
Don’t use them. So many other online platforms. Their customer service is horrific. Useless. Non responsive. They keep your money indefinitely when you return. It’s a total scam!!
2025-11-28	Ka*****	The website mentioned a 10% discount code if ordered on app, but it was not honored while purchasing the product.
The website mentioned a 10% discount code if ordered on app, but it was not honored while purchasing the product.
2025-11-09	so*****	Your Net-a-porter app times out and kicks me up after 15 minutes of usage. Payment times out and screen freezes any time you have promos and increased traffic. The pricing often is higher by 20% when shipped to Qatar than shopping tax fees in Europe. Yet, the import tax in Qatar is only 5%. In addition, yoox, your outlet company is a fraud. Better close it. You keep on adding old inventory at exaggerated prices. Your catalogue staff is terrible with no attention to description details and clear photos of item sides and back. Your management plays with prices changing it several times throughout the year. An item may cost 2005 more or less when re-listed. Stock is so old and often damaged, dirty, and often wrong size or items are sent. Last time I ordered nearly 2,000 Euro to Qatar through Rami Shinnawie account of my husband and without any notice, I could no longer return these old damaged and not fitting properly items at your expense. The shipping back to Italy of that big box was 400 Euro, so I decided to give the items away and NEVER shop with Yoox again ( I shopped with Yoox for 20 years first from USA and then when I moved to Qatar)
Your Net-a-porter app times out and kicks me up after 15 minutes of usage. Payment times out and screen freezes any time you have promos and increased traffic. The pricing often is higher by 20% when shipped to Qatar than shopping tax fees in Europe. Yet, the import tax in Qatar is only 5%. In addition, yoox, your outlet company is a fraud. Better close it. You keep on adding old inventory at exaggerated prices. Your catalogue staff is terrible with no attention to description details and clear photos of item sides and back. Your management plays with prices changing it several times throughout the year. An item may cost 2005 more or less when re-listed. Stock is so old and often damaged, dirty, and often wrong size or items are sent. Last time I ordered nearly 2,000 Euro to Qatar through Rami Shinnawie account of my husband and without any notice, I could no longer return these old damaged and not fitting properly items at your expense. The shipping back to Italy of that big box was 400 Euro, so I decided to give the items away and NEVER shop with Yoox again ( I shopped with Yoox for 20 years first from USA and then when I moved to Qatar)
2025-08-28	De*****	I never receive my package and I’m still working to get my refund back. I make the order almost a month ago.
I never receive my package and I’m still working to get my refund back. I make the order almost a month ago.
2025-08-25	Sp*****	The exchange process is incredibly easy and quick. The app and support staff efficient and friendly. Thank you!
The exchange process is incredibly easy and quick. The app and support staff efficient and friendly. Thank you!
2025-07-17	Li*****	NET-A-PORTER is my go to for interesting clothes and current trends. One of my favorite places to shop.
NET-A-PORTER is my go to for interesting clothes and current trends. One of my favorite places to shop.
2025-06-21	AB*****	Downloaded app as new customer and discount did not work. Then, ordered shoes. Wrong item was sent. Then, customer service told me that right size was out of stock. Looked it up myself and it was in stock. Emailed customer service back and no reply. First purchase on net a porter, and not impressed.
Downloaded app as new customer and discount did not work. Then, ordered shoes. Wrong item was sent. Then, customer service told me that right size was out of stock. Looked it up myself and it was in stock. Emailed customer service back and no reply. First purchase on net a porter, and not impressed.